Matt, I totally agree. As I’ve said elsewhere, if bots are the next big thing, and break into mainstream, they don’t have to save the world or be super-smart, they just have to save us a bit of time or put a smile on our face. And as Phil has said, “ Think less Turing test and more R2D2. Bots don’t have to pretend to be human; they just have to be fast and effortless.”
Companies could put massive efforts into building a bot that appears smart, or they put your efforts into building useful and enjoyable bots that make their users feel smart. I think mainstream would prefer the latter.