It is important to note that these guidelines are for the Apple Watch and Apple Watch Sport.
After starting pre-orders on April 10, Apple finally started shipping its much-hyped wearable on April 24. The Apple Watch has definitely taken the world by storm, after many previous attempts from different manufactures failed to do so with various wearable tech devices. Such has been the overwhelming response, that demand is far outpacing supply; the Cupertino-based tech giant has announced that a number of consumers who have pre-ordered the smartwatch are likely to get it in as late as May or June 2015. If you are one of the lucky users who have managed to get their hands on the device, then you are probably going to want to know what sort of warranty you are getting with your new smartwatch.
Similar to what it does with the rest of its product line, Apple is likely to do a visual inspection of the device before accepting it for a warranty claim, when users bring in a damaged Apple Watch.
According to latest Apple news, it includes “one year of hardware repair coverage” in its standard warranty, along with a 90-day support online or over the phone. The standard warranty is complimentary, and is included with every standard purchase. In addition to this, Apple also offers an extended coverage option, dubbed AppleCare+, which covers “up to two incidents of accidental damage coverage.” Macrumors has obtained Visual Mechanical Inspection information for the Apple Watch, which reveals what sort of damage is eligible for under-warranty repair.
According to 9to5mac, the eligibility for the service to come under warranty includes three factors through which Apple will replace your device for free, regardless of the nature of damage — accidental or normal. this involves debris under the display glass or pixel anomalies, back cover repairs only when no evidence of prying and condensation in the heart rate sensor windows.
The problems which may arise apart form those above mentioned means Apple will fix your device, but for a specified cost depending on the type of damage. This may include; a cracked or missing digital crown cap, chips or cracks in glass exposing internal, back cover with evidence of prying or enclosure damage, bent or split enclosures and more.
However, there are cases when the device will be returned to the user when it’s brought in, and Apple will deny to service the smartwatch. Such conditions include devices that have missing parts or have been disassembled, units that have third-party parts or unauthorized modifications, and ones that are heavily damaged (including the unit being in multiple places). However, catastrophic damage could be covered with AppleCare+ (the extended warranty program) after Apple determines whether the damage comes under the “accidental damage” coverage of the program.
It is important to note that these guidelines are for the Apple Watch and Apple Watch Sport. As for the Apple Watch Edition, it is likely to have a much more secure list with very strict and precise restrictions on what is and is not covered in the warranty, as stated by current Apple update.
Users taking their devices in for repair should be mindful that there is a possibility that the company won’t repair or replace the units in-store, as authorized sellers are instructed to send Apple the damaged device by mail to get it repaired.