Liliana PetrovaCUSTOMER EXPERIENCE VIEW OF YOUR CALL CENTER TECHNOLOGYBy 2022 the global cloud based contact center market is growing from USD 6.8Bn in 2017 to 20.93Bn in 2022. This makes for CAGR of 25.2%. If…Nov 7, 2019Nov 7, 2019
Liliana PetrovaCUSTOMER EXPERIENCE VIEW OF YOUR CALL CENTER TECHNOLOGYBy 2022 the global cloud based contact center market is growing from USD 6.8Bn in 2017 to 20.93Bn in 2022. This makes for CAGR of 25.2%…Oct 6, 2019Oct 6, 2019
Liliana PetrovaHow @T4 makes real customer experience impact on travelers experienceToday we share our impressions from visiting our welcoming host Chad at JFK Terminal 4 in NYC. We also celebrate Chad as an effective…Aug 22, 2019Aug 22, 2019
Liliana PetrovaWhy you need a defined culture to do CX right?When designed and built correctly, customer experience expresses an organization’s brand. So, if your brand identity is playful and your…Aug 22, 2019Aug 22, 2019
Liliana PetrovaWhat is Customer Experience? What are the Faces of CX?When I worked in marketing nobody ever asked me “What does marketing mean?”. Since I moved into Customer Experience, every time I give my…Aug 22, 2019Aug 22, 2019
Liliana PetrovaWhy You Need Culture Not Call Center Training for Customer-Centric CXYou have some serious work to do before your customers experience your CX vision. First, you need to educate your organization on the core…Aug 22, 2019Aug 22, 2019
Liliana PetrovaCulture Starts at the TopLast week we started the conversation about culture by establishing that we need to define culture before we can deliver great customer…Aug 22, 2019Aug 22, 2019
