Hey Derek, thanks for this guide 😄 I direct a couple people here to help them get Intercom installed for Shopify but I think the PHP code you got there for user_hash isn’t supported https://ecommerce.shopify.com/c/ecommerce-design/t/php-code-in-template-56715

So the user code, following line should be removed

“user_hash”: “<?php echo hash_hmac(‘sha256’, $user->id, ‘SECRET_CODE_FROM_INTERCOM’); ?>”, // INTERCOM HASH CREATION CODE