As a former banking call center CSR…I get why you’re frustrated.
Keith A. Badje
1

Thanks for the insight into the other side, Keith. What you say about Argentina is so true, but ironically, it only took a few days to get my card there. It actually took less than 7 to 10 business days to get it in Sydney, too, but I understand that they often overstate the time frame to be on the safe side.

I’m currently traveling around a lot, but I was in Argentina for four and a half years and in Sydney for two and a half years. I’ve been on the road for the last four months, and I haven’t requested that anything be sent to me, but I do feel like I was penalized because I haven’t lived in the same place for 20 years. I had a pin number, so I’m not sure why I couldn’t use that to verify my identity, and I’m more confused as to why they didn’t try to contact me by email.

I spoke to a customer service rep at Commonwealth Bank in Australia while making sure my account there was in order after being dumped by HSBC, and she was quite surprised that a bank wouldn’t just contact a valued client by email if it was obvious they were on the road and there was no way they could receive correspondence at their address. As she put it, “Unless you’re willing to accept outrageous roaming fees, most people can’t use their phones abroad either, so it doesn’t make sense not to communicate by email.” DHL did, as did American Express. It’s time for HSBC to enter 2017!

In the end, the inconveniences, while annoying, aren’t what hurt me so much. It’s the fact that HSBC would close my account just like that, after nearly 20 years of loyalty like I’m nothing. And that I couldn’t get anyone on the line to explain what information was so important that it required them to shut down my account only fuels the fire of my discontent.

Like what you read? Give Jeremy Helligar a round of applause.

From a quick cheer to a standing ovation, clap to show how much you enjoyed this story.