When Employees Care
We have all heard the adage ‘employees are the most valuable assets to an organization’. This is of course true. Yet, there is a major difference between an employee and an employee who cares. If you own a business or manage people you are well aware of this. Care |ke(ə)r| noun| is defined as ‘1 the provision of what is necessary for the health, welfare, maintenance, and protection of someone or something; 2 serious attention or consideration applied to doing something correctly or to avoid damage or risk’. The definition is straight forward, but finding an individual who practices care on a continuous basis is a monumental challenge.
There are two options to ensuring employees care; (1) spend the time, money, and resources to find that one individual among the many who does care, or (2) spend less time, money, and resources devising a way for those in your organization to have an invested interest. The latter is more effective, and comes with many additional benefits.
An employee with an invested interest in the success of the organization has a reason to care. Simply put employees don’t care when there is no reason to care. It’s important to note being paid is not enough of a reason to care. Generally employees correlate their paycheck with the amount of time they put into the job, not the amount of caring they put in. When your employee’s actions whether done with caring or with out caring produce the same value to them, why would your employee complete the actions with care?
People only care about things when their is a direct value to themselves for caring. Don’t get me wrong there are a few individuals who care even though they value is the same if they didn’t care. But these guys and gals are in the minority, and finding them will take a considerable amount of time, money, and resources.
The solution is to add a value to caring. This can be done in numerous ways, each focusing around one key concept — the employee must have an invested interest in the organization to the point where if he/she acts with care he/she will receive a greater value than if he/she acted without care. I will discuss a few options for adding value to caring in next Monday’s post.
The value of an employee who cares will far out weight the loss due to sharing in the success of your organization with your employees. Work done with care is exponentially more valuable to an organization than work simply being done. An individual who does his or her job with care produces a better product/service, produces happy customers, produces a better work environment, and produces more value for themselves. This goes full circle by resulting in a happier employee, who loves the organization they work for.
The take away being: (1) employees who care produce more value to your organization, (2) employees will care when they have an invested interest in the success of your organization.