Service Management Is Like Mowing Your Lawn

It’s summer in the United States, and many homeowners are engaged in the annual ritual of mowing their lawns. For some, it’s a necessary but unpleasant chore; for others, it’s a form of relaxation that produces a sense of accomplishment.

But what on earth does this have to do with service management?

Let’s take a look at some of the characteristics of mowing a lawn:

  • Without any mowing, a lawn will quickly become chaotic, with tall weeds sticking up and detracting from the overall appearance of the property
  • Mowing a lawn is not a “one-and-done” endeavor
  • There are many types of tools available for mowing
  • The same lawn can be mowed in many different ways

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