Service Management Is Like Mowing Your Lawn
It’s summer in the United States, and many homeowners are engaged in the annual ritual of mowing their lawns. For some, it’s a necessary but unpleasant chore; for others, it’s a form of relaxation that produces a sense of accomplishment.
But what on earth does this have to do with service management?
Let’s take a look at some of the characteristics of mowing a lawn:
- Without any mowing, a lawn will quickly become chaotic, with tall weeds sticking up and detracting from the overall appearance of the property
- Mowing a lawn is not a “one-and-done” endeavor
- There are many types of tools available for mowing
- The same lawn can be mowed in many different ways