The Zone CX Summit

Customer experience has become *the* key differentiator for businesses in a digital world — more important than customer service, product innovation, service offering or price.*

But what customer experience brands think they deliver is often very different from what their customers actually experience…

Cognizant and Zone are launching a report exposing the CX gap — including practical solutions on how to close it — at an exclusive event at King’s Place in September, and we’d love you to join us.

Agenda highlights:

  • The launch of the CX Gap report — the largest survey of UK marketers *ever* undertaken by Econsultancy.
  • The revealing of our CX 50 list, celebrating the top 50 individuals driving the UK CX economy in partnership with Econsultancy and Marketing Week.
  • Keynote by Martin Glenn, CEO of the FA

Other brilliant and insightful speakers on the day include:

  • Geraldine Calpin, ex-CMO, Hilton Worldwide
  • Margaret Jobling, Director of Brand Marketing, Centrica
  • Tom Daniell, Retail and Brand Marketing Director, Aviva

If you would like to join us for what promises to be a fascinating and revealing day, please email Sarah Hackett, Zone Marketing Director at sarah.hackett@zonedigital.com .

*Source: Econsultancy / Adobe Digital Intelligence Briefing

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