Customer service is something you do and get out of? That’s really strange, as I imagine there are people who spend their entire working careers with headsets on getting yelled at.
Do you think the low rate of pay might have something to do with this? It is one of the theses of the article.
Her struggles seem to be largely self inflicted.
No offense to either silicon valley or flyover states (a term, I note, which doesn’t actually appear in the original article), but if you run a business which can’t provide a living wage for everyone in the company wherever that company’s jobs are based then your business is essentially a failure.
Any company which effectively compels its employees to accept food stamps or welfare in order to get by while working there is a parasite.