Jeff Toister – Medium

Jeff Toister

Jeff Toister

Should Survey Rating Scales Be Even or Odd?

There’s a long-running debate about customer service survey rating scales.

Jan 2, 2018

Should Survey Rating Scales Be Even or Odd?

Jan 2, 2018

Jeff Toister

Why Sexual Harassment is a Customer Service Issue

Bryce (not his real name) dreaded coming to work.

Dec 28, 2017

Why Sexual Harassment is a Customer Service Issue

Dec 28, 2017

Jeff Toister

3 Types of Customer Service Fatigue

Many customer service employees view the holidays with dread.

Dec 19, 2017

Dec 19, 2017

Jeff Toister

The Top Emotion for Customer Support

A survey of 1,345 consumers conducted by the Temkin Group discovered that relief was the most common emotion experienced after a technical…

Nov 30, 2017

The Top Emotion for Customer Support

Nov 30, 2017

Jeff Toister

Why We Hate the Cable Company

The cable company sucks.

Dec 8, 2016

Dec 8, 2016

Jeff Toister

How to Improve Customer Service Training by 900%

Imagine your employees need customer service training.

Jul 14, 2016

How to Improve Customer Service Training by 900%

Jul 14, 2016

Jeff Toister

How a Weak Sales Game Makes You Look Bad

Sales is a hustle game.

Jul 1, 2016

How a Weak Sales Game Makes You Look Bad

Jul 1, 2016

Jeff Toister

9 Ways to Promote Your Customer Service Vision to the Team

There’s a common criticism about customer service visions.

Jun 9, 2016

9 Ways to Promote Your Customer Service Vision to the Team

Jun 9, 2016

Jeff Toister

What To Do When Customers Don’t Follow Your Rules

The airport shuttle bus driver was exasperated.

May 19, 2016

May 19, 2016

Jeff Toister

The Undeniable Power of Using Experts to Get Better Service

Coppa seemed all wrong.

Apr 21, 2016

Apr 21, 2016

Jeff Toister

Jeff Toister

Passionate about service. Author of The Service Culture Handbook. Customer Service trainer on LinkedIn Learning.

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