Tom Fougerousse8×8 ReviewedIt seems every year I have to try out a new phone system. In the past I’ve reviewed Vonage, Talkdesk, and Genesys. We’re now on 8×8 and I…Sep 29, 2017Sep 29, 2017
Tom FougerousseOlark Chat ReviewedAny CX professional worth their salt will tell you that inbound calls are generally decreasing in volume, while chat is on the rise. This…Sep 29, 2017Sep 29, 2017
Tom FougerousseGreat Books I Recently Discovered — Part 2I’m back again with my second installment of great books I’ve recently discovered. If this recurring theme should tell you anything it’s…Sep 29, 2017Sep 29, 2017
Tom FougerousseCount Your BlessingsOne of my favorite parts of being in management is that you’re exposed to so many different people from different walks of life, different…Sep 1, 2017Sep 1, 2017
Tom FougerousseCommuting By Bike? In Dallas??Back when I lived in Raleigh, NC I was able to live close enough to my office to justify selling my car and commuting by bike. I always…Aug 3, 2017Aug 3, 2017
Tom FougerousseLeadership Talking Points #3Back again with 3 talking points from my monthly leadership meetings. To start at the beginning and get the full context click here.Oct 21, 2016Oct 21, 2016
Tom FougerousseLeadership Talking Points #2This is the second month where I’ll cover some leadership principles that are good to keep in mind and discuss on a regular basis. For the…Sep 19, 2016Sep 19, 2016
Tom FougerousseWhy Titles MatterI’ve worked with many business owners that really couldn’t care less about the titles they give their employees. I can totally understand…Sep 5, 2016Sep 5, 2016
Tom FougerousseLeadership Talking PointsIt recently occurred to me that although we have a leader of some sort working on making every department better in our company, we have no…Sep 5, 2016Sep 5, 2016
