Tom SteinberginDoing Service Design at the National Lottery Heritage FundHow we’re trying to do better at understanding what our users wantA huge proportion of adults in the UK play the National Lottery on a regular basis. At the National Lottery Heritage Fund it is our job to…Mar 20, 2019Mar 20, 2019
Tom SteinbergDo you have opinions on digital skills in the heritage sector? If so, please talk to me…I believe that most heritage organisations can be more effective at achieving their own goals if they know how to exploit the right…Feb 27, 2019Feb 27, 2019
Tom SteinbergWhy Funders Should Care About Digital Service DesignI’m currently working for two sister grant making organisations, the Big Lottery Fund and the Heritage Lottery Fund (the latter of which…Nov 26, 20181Nov 26, 20181
Tom SteinbergPersonal Data Representatives: An IdeaThe lives of internet users are overflowing with choices to be made about our personal data. Should this app be allowed to use my location…Jan 17, 20187Jan 17, 20187
Tom Steinberg40 ThoughtsI love an essay whose thread is so clear and strong that you you don’t so much read it as slip down it, like a slide in a playground…Sep 23, 20171Sep 23, 20171
Tom SteinbergUser-centred digital government is an idea that cannot be put back in the bottleThe secret is out.Jun 30, 2017Jun 30, 2017
Tom SteinbergTen years on, Chris Lightfoot looks more prescient than everIn 2005 Chris Lightfoot was mid-way through a series of blog posts that hilariously picked apart the weaknesses in the then-government’s…Feb 11, 20172Feb 11, 20172
Tom SteinbergWhat Tom did next: The Big Lottery FundA few months ago I started working for the Big Lottery Fund. In the hectic period that followed I never took the time to post anything on…Jan 25, 20171Jan 25, 20171
Tom SteinbergWanted: Conversations with some very important (and privileged) undergradsLet’s start with the least shocking observation that a person could probably make about British government — it’s a teensy bit cliquey, and…Oct 24, 2016Oct 24, 2016
Tom SteinbergSome thoughts on Tisne-Barder-GateThere’s been an interesting little dust-up in the government transparency and accountability scene today. It starts here, with a tweet from…May 6, 20168May 6, 20168