Tom SteinberginDoing Service Design at the National Lottery Heritage FundHow we’re trying to do better at understanding what our users wantA huge proportion of adults in the UK play the National Lottery on a regular basis. At the National Lottery Heritage Fund it is our job to…6 min read·Mar 20, 2019----
Tom SteinbergDo you have opinions on digital skills in the heritage sector? If so, please talk to me…I believe that most heritage organisations can be more effective at achieving their own goals if they know how to exploit the right…2 min read·Feb 27, 2019----
Tom SteinbergWhy Funders Should Care About Digital Service DesignI’m currently working for two sister grant making organisations, the Big Lottery Fund and the Heritage Lottery Fund (the latter of which…6 min read·Nov 26, 2018--1--1
Tom SteinbergPersonal Data Representatives: An IdeaThe lives of internet users are overflowing with choices to be made about our personal data. Should this app be allowed to use my location…7 min read·Jan 17, 2018--7--7
Tom Steinberg40 ThoughtsI love an essay whose thread is so clear and strong that you you don’t so much read it as slip down it, like a slide in a playground…3 min read·Sep 23, 2017--1--1
Tom SteinbergUser-centred digital government is an idea that cannot be put back in the bottleThe secret is out.2 min read·Jun 30, 2017----
Tom SteinbergTen years on, Chris Lightfoot looks more prescient than everIn 2005 Chris Lightfoot was mid-way through a series of blog posts that hilariously picked apart the weaknesses in the then-government’s…2 min read·Feb 11, 2017--2--2
Tom SteinbergWhat Tom did next: The Big Lottery FundA few months ago I started working for the Big Lottery Fund. In the hectic period that followed I never took the time to post anything on…3 min read·Jan 25, 2017--1--1
Tom SteinbergWanted: Conversations with some very important (and privileged) undergradsLet’s start with the least shocking observation that a person could probably make about British government — it’s a teensy bit cliquey, and…4 min read·Oct 24, 2016----
Tom SteinbergSome thoughts on Tisne-Barder-GateThere’s been an interesting little dust-up in the government transparency and accountability scene today. It starts here, with a tweet from…2 min read·May 6, 2016--8--8