Fuck Sprint
— Frank Diaz
This weekend the screen on my phone cracked. It fell out of my pocket and landed on a rock and cracked. That was fine, I could live with it till the iPhone 7 comes out. Well the next day the pixels on the screen began to die and it became an issue. I took it into Sprint, because I have a warranty and they told me I have to pay a $200 deductible for a new phone.
The issue is when I signed up I specifically asked the person, “How much will I have to pay for a deductible?” They told me $50. Now why would I pay $13 per month for almost two years, to turn around and pay $200. That is simply not worth it. I tried explaining to the manager at Sprint about my situation and she did not care. “That is just how things are.”
It is one thing to be told $50 and then pay more than $230, and have to pay an additional $200. The fact that I just have to accept this because, “that is just how things are,” is asinine. It got me thinking about another situation where people are told, “that is just how things are.” Comcast, and most of all cable providers will tell you this at least once.
We have all been told this is how things are, live with it, so much that we now accept it. But why? Companies like these have some of the lowest rated customer support and we still buy stuff from them. They treat us terribly, and we ask how much do we owe you next month. While as a singular individual, I don’t have the power to change phenomenon, but as a whole we can tell these companies, “No, that is not how things are going to be anymore.” It really is sad that a customer has to ask to be treated fairly.
