Tranae YounginConsumerAffairs for BrandsCustomer review consolidation: it worksA colleague of mine at ConsumerAffairs.com wrote a great article explaining review collection and the impact reviews can have on building…Jul 6, 20171Jul 6, 20171
Tranae YounginConsumerAffairs for BrandsWhy your customers are leaving.It costs five times as much to attract a new customer than it does to keep an existing one. With this in mind, it’s safe to say customer…Feb 13, 2017Feb 13, 2017
Tranae YounginConsumerAffairs for BrandsReviews, search engines and social proof — the real impact of user-generated content on the bottom…Marketing teams have to pay close attention to online reputation management now more than ever, as even the most successful marketing teams…Jan 16, 2017Jan 16, 2017
Tranae YounginConsumerAffairs for BrandsWhy does my brand see so many negative reviews?You’re hard at work perfecting your product. You’re developing excellent systems and are dedicated to customer satisfaction. It seems…Oct 14, 2016Oct 14, 2016