Cities are places where learning to live with strangers can happen directly, bodily, physically, on the ground. The size, density, and diversity of urban populations makes this sensate contact possible – but not inevitable. One of the key issues in urban life, and in urban studies, is how to make the complexities a city contains actually interact. [From Sennett, R., ‘Capitalism and the city’, in Ed. Echenique, M., & Saint, A. (2001), Cities for t…
So interaction design and service design produce insight and empathy for individual experiences, but produce little for collective impact or environmental empathy. This is not a criticism, any more than we can blame a hammer for not sawing wood effectively. Perhaps it’s simply what they do.
When we first get hit by an idea, the solution is what we most clearly see and what we spend most of our energy towards. But most products fail — not because we fail to build out our solution, but because we fail to solve a “big enough” customer problem.
…ng is based on two simple principles: be respectful and be useful. Everything else stems from them. Being concise means respecting people enough to value their time more than yours. It’s you who has to die over the text, not the user. Being clear means avoiding being twofold, protecting from bad experiences, thus, being useful. Being expressive means being truthful and hiding no flaws. Always focus on helping a user first, don’t show off your eloquence, don’t SEO it, and never use marketing cliches — enough is enough.