Environmental Impacts on Product Returns

What contributes to the environmental impact on shopping?

  1. Distance the product must travel
  2. Method of shipping the product — This includes what fuel is expended. One-day or same-day shipping makes shopping especially environmentally costly
  3. How rural the destination is — If a product is shipped to the customer, the number of additional destinations in the vicinity affects the environmental effectiveness.
  4. Packaging
  5. Restocking or lack thereof

Online vs Brick-and-Mortar Returns

  • Damaged product
  • Wrong product
  • Wrong size — a high of 64% blame fit as the reason for a return
  • Other reasons

Reducing the Environmental Impact

What can the consumers do?

What can retailers and brands do?

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