If the spring of 2020 has taught us nothing else, it has taught us that we need to be prepared — for anything. In a matter of weeks, countries across the globe moved from everyday society to COVID-19 isolation and lock-down: the pandemic was the catalyst for transformational change in Technology Departments across the UK and abroad.

Organisations that had already embraced cloud technology and agile working were best prepared: within hours, they organised COVID-19 response teams, reordered backlogs, and scaled remote access solutions — sometimes by as much as 400% — and this minimised the impact to frontline service…

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