In this series you’ll hear stories from USDSers and learn why they decided to join, why they stay, and how their work is making an impact for all Americans.

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Jeremy is no stranger to wrangling stakeholders.

Jeremy Wilcox (he/ him), Procurement @ USDS HQ. Previously Forrester Research. From Toronto, ON.

What’s your background?

I grew up in Canada, in the suburbs of Toronto. My father drove a forklift in a warehouse and my mother worked as a resource librarian with a rehab center for children with disabilities. I grew up with a strong work ethic thanks to my parents. Nothing would be handed to me.

I was fortunate to intern fulltime at Microsoft for 8 months while still in high school in the ’90s, working in finance, and that experience altered my decision to major in Business rather than Accounting, at Geneva College. …


In this series you’ll hear stories from USDSers and learn why they decided to join, why they stay, and how their work is making an impact for all Americans.

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Joe Giordano (he/ him), Technical Recruiter @ USDS HQ. Previously Kforce. From Gainesville, FL.

What’s your background?

After college I found myself working as a technical recruiter, and instantly fell in love with the opportunity to make a living by building relationships and working with people to optimize their career paths. Recruiting is a profession that not many necessarily set out to follow, but it’s a great way to make an impact on people’s lives and is a very rewarding job. I worked for nearly four years at two recruiting agencies before joining USDS.

What inspired you to join USDS?

To be perfectly honest, I didn’t have any intention of ever leaving my previous job. But when a former colleague, now the USDS Director of Talent, reached out to me in early 2019, I was intrigued by this idea of a government agency that worked to improve various services that have such a huge impact on so many millions of lives across the United States. When I was told that the background and skillset I had in recruiting could be a part of that, I was hooked! …


In this series you’ll hear stories from USDSers and learn why they decided to join, why they stay, and how their work is making an impact for all Americans.

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Attending the White House holiday party is a little-known USDS perk!

Kirsten Green (she/her), Acquisition Strategist @ USDS HQ. From Port Saint John, Florida.

What’s your background?

I started my federal career in 2000, working as a secretary supporting a project management office at the National Park Service in Denver. Since then, I have dabbled in contracting, finance & budget, human resources, training, helpdesk support, system administration, and as a contracting officer. I have had the honor of serving in the following amazing agencies: National Park Service, Bureau of Land Management, Bureau of Reclamation, the General Services Administration (GSA), GSA’s Technology Transformation Service, and the awesome and amazing USDS.

Prior to USDS, what’s the coolest project you’ve worked on?


In this series you’ll hear stories from USDSers and learn why they decided to join, why they stay, and how their work is making an impact for all Americans.

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Jordan Ginn (he/ him), technical recruiter @ USDS HQ. Previously at a tech startup and his first tour at USDS. From Tacoma, WA.

What’s your background?

I started my post-college career as a teacher in the south Bronx for two years then transitioned to social work trying to assist folks in getting themselves in the workforce and off TANF. That put me in the employment space which eventually became headhunting for corporate clients. (I sold out and figured I wanted to make more than a nonprofit salary). However from headhunting, to internal recruiting, to middle management — I never fully felt comfortable in corporate America, despite many successes. …


We’ve hired our third cohort this year. People continue joining USDS from tech communities across the country to do the greatest good, for the greatest number of people, in the greatest need.

When you join USDS, you become part of a community that extends to life after your tour of duty. Since we were founded by the President in 2014, over 500 people have served, modernizing government, shifting culture, and showing what’s possible. Nearly 80% of our staff have joined during this administration to try and make a difference in people’s lives.

Technologists from across the country, representing diverse communities, skillsets, and backgrounds are joining USDS because of our mission. This fall, folks are joining to respond to COVID-19, support Medicare patients, and help America’s Veterans.

Meet the newest members of the U.S. Digital Service family — recruited from tech communities across the country. Prior to joining they were Facebookers, consultants, Presidential Innovation Fellows, and video game industry professionals. …


In this series you’ll hear stories from USDSers and learn why they decided to join, why they stay, and how their work is making an impact for all Americans.

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Alissa Bookwalter (she/ her), Deputy Director, Talent Management & People Operations at USDS HQ. Previously General Dynamics. From Grove City, PA

What’s your background?

I’ve spent a good portion of the past 10+ years supporting & consulting for various defense health programs. I’ve been so fortunate to work with the DoD and the United States Olympic Committee, supporting wounded, ill or injured Service members and veterans at the DoD Warrior Games (Go Army!), …


In this series you’ll hear stories from USDSers and learn why they decided to join, why they stay, and how their work is making an impact for all Americans.

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Glennette with her son Jaren.

Glennette Clark (she/ her), Design Researcher at DHS Digital Service. Previously contractor at Centers for Medicare and Medicaid Services. From Elizabeth City, NC.

What’s your background?

My first years after college were spent as an intern at teacher’s union, a desktop publisher for a science education publisher and marketing assistant at an international charity. I have a degree in Journalism and an MBA in Strategic Design. I started UXCamp DC in 1990 which won the “Talent Cultivator” award from TechWeek100.

I have always been an advocate for diversity and inclusion in technology.


In this series you’ll hear stories from USDSers and learn why they decided to join, why they stay, and how their work is making an impact for all Americans.

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Shelly Smith (she/her), UX researcher, USDS HQ. Previously with the City of Seattle. From Seattle, WA.

What’s your background?

I went to art school! I started out my professional career as a web and UI designer and was lucky enough to grow my skills as the industry matured. Over time I folded more and more human-centered design practices into my work. My current emphasis is on research. I love digging into problems and learning about people’s experiences.

I’m also a classically trained fine artist. I have an active scientific illustration practice in addition to my UX designer and researcher work. I make drawings and paintings of microorganisms found in water and soil samples. Recently I did a virtual art activation series with the Arlington Art Truck program in Arlington, VA. …


When you join USDS, you become part of a community that extends to life after your tour of duty. In this blog series, we share the stories of USDS Alumni. Find out what they worked on, where they are now, and why you should join us!

James Gottlieb Smith (he/ him), Improbable. Previously USDS Engineer. From San Antonio, TX.

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What’s your background and how did you end up at USDS?

I’m a physicist, mathematician, and novelist by training. But my career has been in software engineering. Much of this came through luck and being a cis, white, middle-class male.

I was lucky enough to get into a magnet high school. While there, I was lucky to get summer jobs in research groups. Some summers, I was measuring out chemicals with radioactive tags. Other summers, building digital models of the magnetosphere. Fun stuff.

Since then, I’ve lucked into finding jobs. I was in the right place when the Physics Department was looking for a webmaster. I knew the right people to find out about job openings in the university’s central IT group. And later to find out about the intersection of computing and humanities research. I went to the right events and met the right people so that later, someone invited me to apply for a job in the DC area. I knew someone who posted about a job opportunity at a startup and joined the startup. They later gave my name to a USDS recruiter. …


A series of stories from recent USDS hires on starting from home.

By: Zack Abbott, USDS Talent Team

Article 4 of 4 in this series, read the previous or the first one.

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Illustration by Cristina Estanislao.

We’re in this scenario for the long-haul. Make sure you get into a good routine, give yourself the time away from work and screens that you need, and most importantly, take care of yourself and the ones around you first.

The work itself will come naturally, the others bits take some time to get adjusted to, but all-in-all the situation isn’t bad at all and the support at USDS makes it a much easier transition.

Three things I do for 100%…

About

U.S. Digital Service

The United States Digital Service is a tech startup working across the Federal government to deliver better services to the American people. www.usds.gov

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