Beware OVH Public Cloud service
I am (or was) a big fan of OVH, but that was before I tried their relatively new “Public Cloud” service.
OVH is a French cloud computing company that offers VPS, dedicated servers and other web services.
I’ve been using it for years, and I loved their VPS offer, which is cheap compared to most providers I looked into. For instance, their VPS starting plan cost 3.59€/month for a 2Go RAM, 1vCore and 10Go hard drive. Not bad if you just want to host small applications, like showcase websites with a few users. That’s basically what I use my VPS for.
I had to push another service online, basically a blog. And I wanted to use their Public Cloud, mostly because the additional hard drive cost twice less there.
Eventually, I ended up with no support for days, a service which didn’t work and which I cancelled 24h later, and a bill of 25€, non refundable.
But how did that happen?
Then, you have to pay 12€ (10€ VAT) to enable the Public Cloud, this amount is also supposed to be credited to your account, and then you can use your credit to pay for the services you use. (If I understood correctly, because it’s not so well explained)
I tried to use PayPal to do so, but it was refused and they forced me to setup a banking card, which I did.
Then, I created a Project and bought a server, basically the same than the VPS I usually use, for the same price and setup a SSL key (required). And then, I waited to get my login information…
After a while, I was able to connect to the server (using SSL), but then I was asked for a password, which I did not have.
Meanwhile, I had this spinner showing something about the application login was being processed. But nothing happened, like 8 hours.
I bought 10€ of additional credit (my balance was showing 0€ of credit) thinking it may help or something.
But even though, I was completely unable to connect to my server, and filled in a Support Request. I received no confirmation email (or bills) of what I bought whatsoever.
But even 24h later, I didn’t get any answer, and this was really frustrating, and slowing me down for real in the deploiement of my app.
So, I deleted the project and bought the VPS I usually use. Everything worked as expected and my app was online in no time. (And suddenly, I got all the confirmation emails from my yesterday’s bills, how interesting?)
Then, I contacted the support, asking for a refund and complaining for the lack of support and the bug I went through.
But I got an answer like “We can’t check if something went wrong since you deleted the project” and “The cloud credit is neither exchangeable nor refundable”.
This is how I ended up with about 25€ wasted, which I cannot use in any way, and non refundable.
I guess this Cloud Credit thing is a way to get customer’s money and not give it back. Also, the credit is automatically lost if not used within a specific period of time (2 months, I believe).
So, I’m not so keen about this pricing model they’re using for the Public Cloud. I’ll stick to the standard VPS things until I find something better. If you know of a better/cheaper provider, please let us know!