Thank you Vaidy for your suggestions. Definitely helpful.
The reasons for them to feel uncomfortable in the hospital environment are:
- They often think that I am “undercover” hospital employee or belong to the hospital management, secretly trying to review their doctors. So, they tend to be more diplomatic. In some cases talk more about how the hospital can improve their services (this sometimes helps me see how my solution can overcome the lack of certain services at the hospitals).
- The hospital environment consists of people who come for painful chemos, surgeries and radiations. The warrior I am speaking with also is there for the same reason. His mind is already stressed.
Hence, bringing them to an environment that is more neutral will help them open up.
Yes, it is important for me to observe the warriors in the hospital environment as well, since that is one of the places that often reminds them of their illness. Thus, I observe OPDs and speak with some patients whenever I get a chance.
For a better quality of interview, a neutral environment always helps.
As far as the story is concerned, I do share with them. There’s always room for improvement in the way I tell them and help them trust me better. I have seen and also learnt from my own experience that being genuinely interested in listening and solving their problem always increases the trust on the interviewer.