

UX Researcher | Sketch Artist | Grad Student at UC Berkeley
ngaging deeply, and do a lot to find bypasses. This behavior can be reflected in engag…products is choice. In most cases, consumers can choose which product to use while employees can’t. While there’s a grain of truth here, when employees are forced to use a crappy product, they limit engagement to the minimum necessary, avoid engaging deeply, and do a lot to find bypasses. This behavior can be reflected in engagement metrics and supported by happiness measurements.
…e exploration or seeing what a technology can do, and often inspires new product thinking. However, if you aren’t aligned with a human need, you’re just going to build a very powerful system to address a very small — or perhaps nonexistent — problem.