Katherine VaughaninWe are Citizens AdviceBuilding accessible digital toolsHow accessibility testing helped us improve our advice tool for all our advisersJun 11, 2018Jun 11, 2018
Katherine VaughaninWe are Citizens AdviceBuilding tools that meet people’s needsHow forgetting internal team structures helped us improve our new advice toolMay 31, 2018May 31, 2018
Katherine VaughaninWe are Citizens AdviceWhy we removed the only feature everyone liked in our new advice toolGood user research should go beyond what people like to find out what they needMay 23, 2018May 23, 2018
Katherine VaughaninWe are Citizens AdviceDisclosing domestic abuse — no wrong doorInsight from the Citizens Advice frontlineJul 22, 2016Jul 22, 2016