Katherine VaughaninWe are Citizens AdviceBuilding accessible digital toolsHow accessibility testing helped us improve our advice tool for all our advisers4 min read·Jun 11, 2018----
Katherine VaughaninWe are Citizens AdviceBuilding tools that meet people’s needsHow forgetting internal team structures helped us improve our new advice tool4 min read·May 31, 2018----
Katherine VaughaninWe are Citizens AdviceWhy we removed the only feature everyone liked in our new advice toolGood user research should go beyond what people like to find out what they need3 min read·May 23, 2018----
Katherine VaughaninWe are Citizens AdviceDisclosing domestic abuse — no wrong doorInsight from the Citizens Advice frontline8 min read·Jul 22, 2016----