How Hiring 3D Medical Animators Dramatically Improved A US Doctor’s Practice?
Eshan: Hello, my name is Eshan Labroo. I’m vice-president at VirtualEmployee.com. Today, I’ve come to Durham in the United States to meet with Dr. Reebye. Now, we don’t usually associate medical practices and hospitals with offshoring, but today we will find out how Triangle Implant Center hired an animator, a medical writer and an operations executive with VirtualEmployee.com. So let’s go inside and meet with Dr. Reebye and find out how a maxillofacial surgeon offshored to India.
Eshan: Dr. Reebye, first of all thank you for arranging to do this case study with us. I know that you’re very busy and I just want to say we really appreciate you taking out time for this.
Dr. Reebye: It is our pleasure to be in very helpful tenure with your company.
Eshan: Dr. Reebye, I was doing some research and I found that your medical accomplishments and experience truly impressive. Before I ask questions about how your experience has been with VE I would like to know a bit more about your background.
Dr. Reebye: So, we have a fairly large practice with five surgeons and two pathologists and four anesthesiologists. It is a comprehensive surgery practice. We’ve been blessed…we’ve great team members. As the practice goes, the needs change. One of the big components of our brand is training and education. And I think your company has really come in and allowed us to converge on that side of our business, not so much of business but the offering that we have and also our surgeons.
Eshan: And about you individually as well you started in dentistry I think and then you also studied maxillofacial surgery. Could you tell us a bit more about that?
Dr. Reebye: See my field is I mean all maxillofacial surgeons like us my specialty I trained in Boston University for my dental degree. I did an internship at Boston City Hospital and I came back to, I moved to North Carolina for medical school I did medical school at north Carolina, Chappel Hill and then I did a year of General surergy at University Hospital Centre and then I moved to New York to complete all my maxillofacial residency, so moved around a little bit but Triangle is my home We love Triangle I love my specalitie and I think everyone in our team loves what we do.
Eshan: that is very impressive. And you’re also a lecturer I believe that’s out of interest you want to give back to the community what you’ve learned here.
Dr. Reebye: I view my work as fun. We really myself and dentists I work with it’s not a job it’s a profession something that we enjoy sharing with other surgeons and dentists so we do hold classes at the office we lecture nationally and internationally and I’m working with many very interesting dentists and specialists. We’ve been able to create some new surgical techniques proud to share that were proud to work with other dentists.
Eshan: And also could you tell us more about Triangle Implant Center? I believe you have got four branches of this hospital and you are opening the fifth one shortly.
Dr. Reebye: Yeah so currently we have four offices, we’ll be adding our fifth one next month. We have a great team of surgeon, anesthesiologists, assistance, our focus is on dental implants and complex implant surgery. In that light we’re full scope but for my practice specially I try to target specialized and sub-specialized in implant surgery.
Eshan: What services have you taken from Virtual Employee and for how long?
Dr. Reebye: So I think now we’ve got quite a few services. So I think we started initially a little bit more than a year ago may be 14 months ago. I was asked to present in international conference and wanted something special to explain a very complex procedure you know if you put it in a 3 dimensional manner just makes a lot more sense adds a little pleasure to the lecture otherwise I’ll bore the group into falling asleep listening to me my practice and my co-speaker we wanted to get something absolutely special and we thought animating our surgical technique will be great. And because this was an international lecture we really wanted a high something that I’m presenting in front of everyone it has to be of high quality. Initially we tried looking local really won’t able to find one who would be able to provide what we wanted especially since it involved not just animation but complex medical animation. Were lucky to have stumbled across Virtual Employee and you guys have given us good list of potential candidates we interviewed and finally narrowed down the few to Abhishek and since then he has been doing absolutely gorgeous work. Sometimes he steals my thunder because when I’m lecturing and showing the videos after nobody, you know seldom do they ask for how do you do the surgeries; often time then get how do you do the graphics I always say I’m very good at computers I take credit for him. You know at the end I tell them it’s Abhishieks work but we’ve been very, very pleased with his work.
And then our insurance part of our office really needed help at after hours and somebody that is specialized in insurance and with kind of I don’t know a whim I called you and you’re able to find great candidates for us. They’ve been working in the background and it has been seamless.
The newest edition we’ve a lot of interns in our practice. They’re bright young students and they want to get into medical school or dental school. One of the big parts of medicine and dentistry is research and we encourage research. Myself and my partners don’t have that much time sitting down with the students and kind of going through the methodology of doing proper research. So it is nice to bring Anusha on, now we have a PhD that can work with the students and can guide the students already there are a couple of papers that she is working on. I think she has been with us for a month so this is a real asset it is a kind of bonus that we can give our students that work so hard with their practice, that now they have got a doctor who they can talk to, who is a scientist you know who will show them the correct way of doing medical research.
Eshan: So Dr. Reebye, Let’s start off by understanding a bit more about the animation team that you have hired through us. Why did you hire the animation team?
Dr. Reebye: Conversion of this surgery into these 3D animations adds a great deal to the teaching value because many first surgeries, we’ll video tape them , you see the video tape, but then it becomes complex looking at the big screen, is that blood vessels, is that muscles, is that bone, as good as the quality of the video tape is, it is just many structures in the way, many structures that are not critical for the surgery to teach the point. So now if we are able to peel that away with the wonders of technology, you know, as a student and as a colleague the end of the point is much easier to that, ok, this is what exactly we’re looking at. Abhishek is able to put all those layers away and graphically give us just what we’re working on. So the teaching point is, you know, incredible, the thing is the same thing with an engineer right, you can show all the pictures of bridges that you want but there’s something much better than you can, in virtual world you know, rotate around that bridge and strip the cement away, strip the nuts and bolts and now you can see the tension wires so its that type of making complex things simple that really you know adds value.
Eshan: How do you Work with your animators at VE to create videos?
Dr. Reebye: Initially we worked videos to do well, you know, sketch or just draw on paper when I’m thinking and I’ll take iPhone pictures of it and email them over almost like a storyboard and from then and there Abhishek and his team put things together in a very rough form and we start correcting, so this, most of the time we spend is just starting to edit 10 seconds segments. But it seems to work very well. The communication is very easy, I might send some links to the Internet, the overall look that I want and then really just scribble and somehow or another they are able to understand my scribbles.
Eshan: As you mention that your area is very specific and there aren’t really a lot of doctors who are really creating these videos. Why do you think the other doctors aren’t really the same strategy that you’re?
Dr. Reebye: I think it is twofold; many of the surgeons are just busy. You know, you work at the videos, you work at PowerPoint, you work at different software and say may be you can try this, I can do. It’s my animation because there are some doctors who are very tech-savvy and do it. The minute you sit down on a computer and try to do a simple PowerPoint and keynote your realize you’re really burning a lot of time. Many of the times it is the fears what is going to be, what is the expense, what is the cost, what is the, you know, overall layout, so the initial steps probably not taken. I kept away from doing it for many years because financially I didn’t know what commitment it would be.
Eshan: Apart from these medical animations, did you also use the animation team for other animations?
Dr. Reebye: Yes, we’re building a new practice, so we had Abhishek work with our architect giving a 3D rendering of our practice, so it is, before the building was built it was nice to be able to virtually walking to see the rooms, see the floors to see what our next project is. It is a very big project, so it is nice to have a feel what it would be.
Eshan: Prior to VE, how were you getting this work done locally? Did you outsource this work or?
Dr. Reebye: Prior to VE I had no 3D animation in my lectures apart from the ones that were generically provided you know by implant companies. It was a general overview but not specific to the case I was doing. So we’re not doing it, I guess.
Eshan: Right. The animation team you currently have, they are also into graphics and creating these videos for you. Did you actually have some similar work outsourced before?
Dr. Reebye: We had contracted work previously to Texas. They had done a surgical vignette for us.
Eshan: ok
Dr. Reebye: They had done a very, very nice work.
Eshan: How would you compare your experience working with them with working with your VE team here?
Dr. Reebye: It is similar and different. Similar in sense that the quality is exactly the same both companies gave, absolutely wonderful quality. Working with VE is very easy. One thing that makes working with VE easier is that it is less stressful because you know as with the other company had signed a contract for certain thing, of a certain project at the start and that meant I could not really change my mind midstream. With VE, you know, we started a certain animation we were not happy with the way it was going and you don’t feel bad about saying ok Abhishek — “Let’s leave that incomplete. Let’s forget about that and let’s start new and it’s not me starting a new contract. We’ve looked at it in two ways. For each lecture do I get and hire someone on contractual basis. I looked at the dollars and cents and because I’m fairly scattered minded. Some days I’ve this plan that I want to animate and you know I wake up in the morning and it’s a different plan so contractual basis makes sense for someone who is very organized and my thoughts were somewhat disorganized and I change, so it was much easier to say okay let us bring on an employee that is full time so that while I’m making those changes, while I’m redoing different things we don’t feel bad about it. We say ok we might have gone in this direction but we’re stopping this project because this is a more important project. Recently we brought on a TM Joint surgeon and he loves to lecture and likes to write a lot so Abhishek is now is doing TM Joint animation which will be very unique because there is really no TM Joint animation of joint pathology that shows it in this 3D in very detailed manner so you know it is not having to stop a project not having to get a different contract but Abhishek is working for us I say Abhishek my next lecture is a few months away put my stuff on hold and lets work on Dr. Kurk’s . So it is that’s a huge advantage.
I mean, I think, many of these were high tech jobs or positions, outsourcing, keeping in-house, at the end of the day, you need a collaborative team and I’m sure Abhishek has a team that helps us and because similar things he is doing are extremely complex. So I’m sure if I gave a contract to the guy in the company next door probably they would have to send a lot of that work somewhere else, to other places is.
What was very nice about having Virtual Employee is, like I said, he is our employee and so from, in a week, we can give login-password that we can watch him work, we have a lot of time to do that. It is nice to know that. I have one designer and one animator, you know, his efforts are spent on all our projects, so from 8 hour day, it is purely on working with our projects, so his concentration is there.
Eshan: What would you say when comparing VE with an outsourcing company?
Dr. Reebye: Difference between having a virtual employee as an employee versus a contract person, that I think depends on your business model. Sometimes may be the contractor puts up better for a certain employee or a certain project. But overall daily running of operations, the things that we do constantly, you know, for surgical practice, having an animator constantly but, we use them constantly, I don’t think he has had downtime since we hired him, and same with medical writer. In administrator’s world, those things are more easy that you can grasp, that you do all the time. But with a virtual employee, you cannot change the business linking that, you know, may be some things you may think you don’t need to do on a contractual basis makes more financial sense than business sense– “ok, we’ll use this employee for one year. And honestly when I brought Abhishek on I thought, I mean I finished that one big lecture and I won’t need him anymore. You know, because I’ll be done. And everyone was so impressed with the quality of the presentation. There you are kind of stuck, right? Because in the next presentation you got to do it better.
Our field is so small and so specific; cost wise it doesn’t this is not making our company money, it is not making anybody money but it is a real nice teaching tool. So I think we think it is a small field, you know, if I have to each of these lectures get a new contract it just don’t make sense. It is extremely expensive. In terms of animation and these animations being new within the field. Our field is small, so there is no good financial incentive to move forward and do contract work, becomes too expensive, within our practice where three surgeons that lecture regularly, so really makes sense for us to start building a video library and it adds quite a bit to our teaching and I think especially Dr Kurk coming on board being a TM Join surgeon we should be able to create some very, very nice animation on joint pathology so that surgeons understand joint pathology better and patients also understand much better.
Eshan: Dr. Reebye, Hiring a team of animators is really unheard of. I mean ,you don’t really expect an animation department in a hospital, so realistically speaking, if you want to get this work done locally here you would have to hire an outsourcing firm. Would you agree that VE has actually given you another option to keep the work in-house although the team is sitting there in India?
Dr. Reebye: Definitely, Abhishek and our technical writer really feel a part of the team a couple of reasons is one, they’re working full time for us now, busy with our project, meantime, when we have to rush and make changes, we don’t have to worry about that our team has another contract that is more important, or pressing. Abhishek has to work on, our work, so giving tight deadlines is just like getting my surgeons who are staff know that we’ve to do this, importantly, we need to do, we need to take care of, the team morale is quite high, in that way, yes, there is a lot of value to do that. The other value maybe not so much for our field is that there is intellectual property knowing that I don’t have to call outside company, potentially for doing something that is, you know, in the world of…in the digital era, many things easily can be reproduced, given away or stolen, so to me it adds great value. I don’t think another surgical group would want to copy the videos; it is a type of absurd type of thinking. It could happen, but more for attorneys, and engineers, and if you’re doing a new product, may be copying those videos has quite a valuable information, so it is a lot less stress, you know, having an employee and, being able to be open about the projects that you have. What’s nice is that Abhishek is our employee
Eshan: Let’s now talk about medical writer that you hired through us. What does he do for you?
Dr. Reebye: Well, she has two roles. One of the papers that myself and my colleagues have written, she proofreads them and formats them so that they can be sent for publication. This seems like a very simple task where she just completed the papers we had written 8 years ago, but I was too lazy that put it together make sure that the references are correct. So now we have that paper that we are submitting for publication. So again, first has his get all those previous papers that we’ve written out to be reviewed for publication. The more important task is working with our students, working with them and starting to write new projects. After 8 years in practice, we’ve a large volume of patient cases and very interesting cases and good research. That requires a little bit of management to get it done, you know, it is like I have this great plan and may site on computer and type it out. It actually takes a lot of effort. I don’t have that time to sit with the students and say, this is the way the research is conducted and doing it in a proper way. Anusha; she is a PhD, that’s her livelihood and she is ready to be in contact with students and getting these projects moving. That is bringing a huge value, I think, for our practice.
Eshan: I believe that medical writer that you have hired. She is also working part-time for you which I think would be very difficult for you to find locally. Would you agree with that?
Dr. Reebye: Yes, I think, I mean I’m surprised that we’re really able to find a PhD, she is PhD with a fellowship and very well qualified, very well published. So, to me we are very fortunate we were able to bring her on part time, she is well qualified. Many time they want a full time position in an academic institution. So, we’re very fortunate having such a high caliber employee willing to do small peanut in comparison to what she has done in her previous post in research. It is a very, very small project, so it is nice to have this as intelligent a doctor working with our students on the project. So, I think it makes, our students make me feel very special that we’re unable to call her, discuss papers and get her to review the papers in very scientific way.
Eshan: Prior to VE, how you were getting this work done?
Dr. Reebye: I was doing on my own.
Eshan: ok
Dr. Reebye: And that’s why that one paper that we finally submitted, completed it otherwise 8 years ago. Many times you sit down and verify your references and make sure everything is the way it should be for publishing; it is a tedious task and, you know, you need to sit down on my desktop.
Eshan: It is very interesting because it has actually taken you 8 years to complete this because obviously you were very busy and you were not able to invest enough time in this. Working with VE, you’ve actually been able to do it in how much time?
Dr. Reebye: Two weeks
Eshan: Two weeks; that is very interesting
Dr. Reebye: It takes a person to sit down on a computer, to do the research, to make sure all numbers are there. She might have worked on it for 20 hours, but for me, to sit down for 20 hours would be another 8 years before that project is done. Many times I’m able to sit down and concentrate for 4–5 hours and do a large part what I’m thinking in terms of the project. But when you’re all tied together, you can’t submit it as a manuscript. I had the same discussion with one of our partners and he has the same problem, he has written, he writes a lot of papers, he is well published, but you get a writer’s block, there is tedious stuff you just don’t want to do. You put the effort in doing the bulk of paper and research and important stuff that needs to be done to be published, nobody wants to do. It’s nice to have somebody who is willing to do that work.
Eshan: I believe previously you worked with a freelancer for the same position, so how was that experience.
Dr. Reebye: Freelancer was absolutely excellent. She was also extremely intellignet; she is PhD with and did much for work. And I wanted to bring her on board, but it’s very hard to convince somebody to take a part time position when they are so qualified, so we’re unable to bring her on board. I think, we’re unable to afford to bring her on for full time. This was time I reached out to you guys to seek if we can find somebody of that calibre you’re able to.
Eshan: Comparing the freelancer you had hired with at VE, as where skills is concerned, how would you compare both of them?
Dr. Reebye: They were honestly both excellent. We gave them both tasks and they both done their tasks superbly. So if I had, you know could interchange them, the only thing you can’t interchange is that with Anusha were able to get her part time……. with our previous technical writer, she wasn’t available to come on a part time basis.
Eshan: And finally Vinay who is working with you as operations executive when did you start working with him and why did you want to outsource work?
Dr. Reebye: So I have very little contact with him I don’t think I have ever had any contact so our front staff was overwhelmed, they are so busy doing their work that some work has to be done in after hours, nobody is going to stay, you know, it was asking a lot for them to take time from their families to do work that would be done late at night, you know, after hours. We didn’t want to stack and already the team is very much working, very hard and too hard to do more work, so the head of our billing department was able to discuss our needs and that kind of worked out perfectly, they come in the morning, they need that the task for the next day is done. I don’t know how they worked among themselves but it works out very nicely. It’s almost seamless; one team completes their task they can enjoy their family, the next takes over, duties and needs are verified overnight.
No, I think it has worked very smoothly and if we had hired for his position locally we would have the issue of where do we place him at night. There is the whole issue of security in the office, for one employee to be here overnight doesn’t make sense, but it kind of worked out very well as the time zone sometimes is a big advantage. So his regular day starts when our day ends, nobody is missing our families and more important things.
Eshan: So how have been the results working with VE?
Dr. Reebye: great. I’ve been very happy and, who knows, where other grandeurs, plans, or people will need your help in the future, your company has done a very good job and fulfilled our need. I think skill wise it has been excellent because we had, a great luck, even the candidates that we interviewed have been very, very successful candidates, very bright candidates.
I think all the employees that we have brought on, we brought on conditionally, not knowing this is going to be effective, this will be cost-effective, this will be adding anything to our practice and each one, you know, have proven their worth have made our team more efficient, so now we are not taking away from work that is local. Now my team is able to be much better than what it did locally.
I think one of the tests that we did in terms of choosing, you know, Abhishek versus somebody else. We made them do the 3D of skull to make sure if he was able to be done well, he needed well. Now Abhishek is working on a very complex part of the TM joint, and you have to send them links of anatomy books and visuals. And they have done exceedingly and surprisingly a great job on getting those details cracked, so you know, the team I guess when they aren’t animating they are learning. So it is nice to have a team that is focused on our needs because each project is becoming easier, because working on the same part of the body otherwise very similar procedures. Probably by next year, it is going to be the next projects. Next animations will be so much easier for them, much quicker for them to turn around.
Eshan: What have been the advantages of partnering with VE?
Dr. Reebye: I think, the largest advantage is finding very talented professionals which otherwise requires headhunters, multiple interviews and time, I am just looking at our medical writer. I don’t even know where I’ll find one. I mean don’t know where we’ll place ad for the job for that, again since there is a small, specific group of, you know very unique set of qualifications. Very hard for us as a small company we are able to acquire one.
I think one of the nice consequences with VE. We hired headhunters a few times. There is a fairly expensive fee upfront for the headhunter and the employee may or may not work out but the fee is lost, will not reimburse the fee. With VE, we’ve been able to interview a lot of very good candidates and when we brought them on, we haven’t had to pay the headhunter fee. We’re not losing money. I think if we’re not happy with the candidates, I think in a couple of weeks or a month, end the contract, so that is nice. It is very different than working with headhunters. Some of the headhunters I’ve worked with are very, very driven in pushing for hire because they are earning from the signed contract rather than long term relationship. So with VE, you were marvelous and nice in that, I mean your business needs to have candidates that are placed. Your business model works up better when candidates, Abhishek stays for 5 years, it is much better business model for you than if Abhishek is just signed for a month and then, se are not have, all you will be getting is headhunters’ money. So to us it is a lot more comforting having that model, we won’t be working with somebody that just wants to push the candidate forward to get that contract.
Eshan: So how much saving do you approximate you had with VE?
Dr. Reebye: It is very difficult to qualify that. It is not we’ve saved money we’ve spent money because I would have never had 3D animation person. In down practice or special practice, it is not an employee we have. Hire a technical writer has been a part of your company so it is very hard to qualify in terms of if we have saved money. I don’t think we’ve saved money but we’ve added a lot that cannot be qualified the students have now a PhD they can work with, they can learn with. It is worth for 50$ learning, it is worth for lifetime of learning. So dollar wise in our incident I don’t think we, I can say, that we saved money but in terms of, I can say, a facility you really expanded the scope not only for students but myself and our administrators.
Yeah I think, we physically brought somebody within these walls. One in terms of the computer needs, the physical hardware needs. I think to make an investment would be too expensive and I think it will be cost prohibitive, for having a PhD researcher sitting in our office and just do work with students. Those are added benefits that we would have never have had because I think it will be, my partners and I will sit back and look and everyone would vote against me because the price would be absurd and their requirements that they would need to keep, you know, to be able to do their job, you are not in the field of being able to buy computers and software and whatever else is needed to have those graphic designs done or to have a technical PhD writer with us, so yes in one way we have save a lot of money but that dollar number I can’t say.
So, the difference is when I realized instead of using my time and sitting on the computer and doing something that I can do very well or maybe it would take me a year to learn even the basics. Now I can, you know, before I go to bed, I can send Abhishek in email these are the things I need have done. These are the corrections from your prior. And you know I can enjoy the labors of my 2-line email overnight. And in the morning when I wake up the corrections are done. It is about being efficient with your time in your, myself, probably any of the dentists and surgeons sit down and do something that we’re not trained in becomes foolish, so might think a change. This changes partially because it is financially viable to be able to do that.
Eshan: ok, so we coin these phrases cloud company and cloud employees and even cloud office, so would you agree that having hired animation team and others you’ve actually hired, extended your office on the cloud, because you don’t really have the physical office, or physical staff here, but you get to work exactly how you would work with a local employee.
Dr. Reebye: Yes, you’ve seen our office has really no space for anyone else or anything. We’ve very-very limited space and even with our planned expansion we just don’t have space for another person in the office. You can kind of hear the bustling and talking of things the office has to keep on running, so being able to hire virtual employees allows us to expand our team without having to expand our facilities in office. Its one less cup of coffee that somebody is drinking in the morning but the team is still there.
In today’s world and this is a funny thing that has bring the cloud up. Many a time, myself and other surgeons in this practice and surgeons in other practices are running around and doing our thing. And we live in our world and some days I have to to come up to the front and say “HI” to terry I haven’t seen her for a week and we work here physically in same 4,000 square feet and I haven’t seen her because she is busy in her corner and I’m busy in my corner. And often times the way we communicate is by email. She’s 50 feet away from me and it is actually more predictable for her to send me email and say — “please call this patient than for her to try to track me down and you know say it by word and in 10 minutes forget, and it never gets done. So in terms of tasks, it is similar. I mean I communicate with Abhishek the way I communicate with most or our team, apart from you might not have coffee together.
Eshan: There is often a lot of anti-offshoring sentiment and rhetoric? Did you ever encounter any such sentiment from your local team and what would you say who criticize this?
Dr. Reebye: I think the term outsourcing is almost a bad word in this country, probably many other countries. The intrinsic fear is that if a job is getting somewhere else that means job is lost locally. We really not view in that way. We were always, as a company is looking to hire locally, we were looking to your local businesses rather than international business. As a small business, we like local support. So I don’t view this type of outsourcing as taking away jobs. This is an additional employee that makes the whole team more efficient. I mean it puts less stress on administrative person that we hired for working at night. Well, if didn’t have him somebody, one of the team members would have to take that responsibility or split it. Now, we’re adding hours to their day, may be they don’t want to stay past dinner time and I think, most of our team members wanted to enjoy the dinner with their families. So it is really becoming more efficient for the company, creating less stress for the company; again if didn’t have a technical writer, I would have hired somebody. I mean, it is just cost prohibitive and it doesn’t, it is not adding anything to the value of our company but it adds a huge value to, me being able to write, our students being able to publish, so I think locally we add one. I’m sure if we ask all our interns that were involved in; now with Anusha writing a paper, everyone is excited. You know, some of our students are already, one of our students, one of our students is at Harvard Dental School, she is working with Anusha in publishing. To them, this is a lot of value. This is not a PhD’s job. The job wasn’t there, you know. Sorry, the candidate wasn’t there. Just nice to have that caliber of candidate, so again I think the model I want to work at this, outsourcing and Dropbox, I view it very differently.
On that point, in terms of salaries our “outsourcing” is a cost-effective method and that cost savings are passed on to our employees. Our employees are well competent and we’re proud to say we’re on the high end of market skill. We’re able to do that by cutting expenses in different areas. We’re able to bring on very best qualified team locally and provide as good benefits as we can.
Eshan: Would you recommend VE services?
Dr. Reebye: Absolutely. I would, I’m sitting here with you guys today, so means that we’re happy with your service as what we had as a product, not to call our employees a product but, you know, they have been able to be a huge advantage for the practice. Within a year, we got from 1 to 3. VE is in completely different fields right — administrator, PhD in medical writing and animator, so who knows what the next venture is. But each one has really been, each one part of the team has really been a benefit to the team.
Eshan: Is there anything else you would like to add for the benefit of our viewers?
Dr. Reebye: One of the nice things is that you guys made the effort to travel half way across the world sitting down with us and chatting. You know, how everything is going, that means a lot, you know, we’re a small company, we view ourselves in terms of a, to do a quality service, it is nice that the groups we’ve worked with locally, or externally or internationally are also willing to have that same type of quality control. So, I think, for viewers and potential clients in future, so far we’ve been very, very pleased and look to having a long relationship with you guys.
Eshan: I would like to say a big thank you for taking out team today and it has been a pleasure meeting you and the team here. Thank you.
Dr. Reebye: Thank you, the pleasure is all ours.
Eshan: In conclusion, ladies and gentlemen, Dr. Reebye raised a lot of interesting points of which one really stood out for me. Offshoring with VirtualEmployee.com enabled Dr. Reebye to keep the work in-house which is ironic since if he wanted to get this work done locally here in the States, he would have to outsource, so offshoring does not always equal outsourcing. You can outsource and still keep your work in-house. Thank you for watching this case study and I wish you all the best for your offshoring endeavors.
