Never Underestimate the Power of a Good CSR Model
According to a 2015 Cone Communications Global CSR study 90% of global consumers are likely to switch brands to one associated with a good cause, given comparable price and quality. Consumers overwhelmingly want CSR and corporations realize that it is imperative, this is nothing new.
The problem? Corporations across the board are struggling to figure out how exactly to be more strategic in their giving. Working with the likes of JetBlue, Dr Pepper Snapple and Starwood, who are able to leverage the power of CSR successfully, we have gained a wealth of insight and best practices. The following steps will help you create a CSR program that works for your business:
1) Create a strategic focus area: In order to go from strategy to impact you need a plan and a partner. Starwood Hotels and Resorts started by identifying five Social Responsibility Focus areas: Workplace Readiness, Human Rights, Conservation, Disaster Relief and Community Vitality. Starwood then engaged with Partner TRI to make a mindset shift from acting as a ‘funder’ to acting as an ‘investor’ looking for the highest human gain for the available dollars. By creating a strategic results framework first, Starwood was able to link everything in their giving programs back to results
2) Figure out needs of communities in which you service: It is not enough to just write a check, in order to achieve impact you need to research the needs of the communities in which you service. USAA, the USAA Federal Savings Bank and The USAA Foundation, Inc., help the national military community and the communities where USAA employees live and work. Based on their chosen cause of military family resiliency they then determined the following needs: support for military caregivers, families of the fallen and wounded, financial readiness for service members, spouses and children and fulfilling careers for veterans and military spouses. By determining these needs and direct impact targets, USAA is able to follow thru with their mission of going above for those have gone beyond.
3) Determine what you can give- if money (how much?), if product (what kind?)- Waste Management is committed to enhancing their communities through programs that help make them cleaner and better places to live. Local Waste Management facilities are proactive in identifying charities located in the immediate community that they serve and in many cases may have predetermined which organizations they will be supporting that year. It wasn’t obvious to them what they could give, but they came up with some creative ideas. One example of their product donation efforts is donating garbage disposal bins and services to fundraising events in the community.
4) Create a plan of how you will give back. Will it be grants, fundraising events etc? — Quicken Loans has a variety of ways they give back in city of Detroit. Through their partnership with Greening of Detroit, Quicken Loans employees are actively involved in neighborhoods they work in. For instance, hundreds of Quicken Loans team members helped to plant the seeds for Detroit’s future during The Greening of Detroit’s Green Thumb Volunteer Challenge. Quicken Loans also provided generous donations and close to 1,000 hours of volunteer service to Forgotten Harvest a nonprofit dedicated to relieving hunger in Metro Detroit. Because they are so focused on a specific community, it made sense for them to give back in as many ways as possible.
Individually, these steps only give a piece of the puzzle. But together each step builds one another, guiding your CSR program from strategy to impact.
Originally published on The Versaic Blog.
