Brilliant insight Claire. It boils down to our definition of stakeholders. Management might define stakeholders as those who take decisions or invest in the company. But every employee in a firm is a stakeholder, because she has the ability to take a decision too — the decision to do what’s in the firm’s best interest, or do what’s in her best interest, which doesn’t benefit the firm much. When leaders realize that all their data, processes and policies, account for null if their subordinates don’t implement the processes, closing the loop will become an important action in their roles. And employees can’t be coerced into implementing something. They’ve got to understand why, and how it will improve their quality of life in the long run.
Thank you for highlighting a poignant aspect which most leaders still ignore.