March 20th: COVID-19 Update
As many of you know, Visible leverages Verizon’s 4G LTE network, which is available nationally. Since our launch, we’ve been calling Denver, Colorado home, and that is where our headquarters are based. This is a vibrant and welcoming community enriched with kindness, generosity, and thoughtfulness. Most of us at Visible now call Denver home, and we have felt the incredible connection to this city from day one.
As the impact of COVID-19 continues to be evident, we have been evaluating ways in which we can do our part to support our communities. Visible is now committing $25,000 to support the Colorado Restaurant Association’s Angel Relief Fund. This fund, which was created to help restaurant industry employees experiencing extraordinary hardship, will distribute 100% of our donation to those in need. Mary Mino, the President of the Colorado Restaurants Foundation, has recognized this contribution by stating “It’s thanks to this kind of generosity that we can continue to support the most important part of the industry — the people — in what is an immensely challenging moment.”
That’s not all. As of today, if you need support with your Visible service because of unexpected financial impact, please contact our Care team. You can get in touch with us by texting 99370, tweeting @VisibleCare, messaging us on Facebook, or tapping HELP in the app, so we can assist you while the impacts of the current pandemic are being felt.
The safety and comfort of our employees remain of the utmost importance. Understanding the many impacts of this pandemic, and after executing a Work From Home strategy for Visible employees, we are now also offering an additional suite of support tools and resources to our #TeamVisible employees through our parent company, Verizon. This includes a back-up childcare program that extends financial assistance for childcare services provided by a caregiver of our employees’ choice.
One of the key pillars on which Visible was built on is the notion of Community. Now, more than ever, every act of kindness and measure for protecting our external and internal communities counts.
- * To learn more about our service, please visit Visible.com
March 17th: COVID-19 Update
To our Visible Community-
Like many of you, we are continuing to monitor the evolving situation around the COVID-19 outbreak. We are remaining diligent and steadfast in taking measures to protect our employees, families, and communities. With that, we have asked all of our #TeamVisible employees at all locations to work from home, and have equipped our support team to also work remotely and continue to offer 24/7 Customer Service as resources allow.
Since day one, our goal has remained clear: to offer you a completely new experience in how you make meaningful connections. We set the bar higher by offering a simple plan at an accessible cost, together with unlimited data and uncapped speeds, plus mobile hotspot at no extra charge.
Visible runs on Verizon’s 4G LTE Network — the most reliable network in the country — and now more than ever, our commitment is to ensure our members have access and connectivity.
Given the significant impact the current situation is posing on many aspects of your daily lives, staying connected at home, school, and work is more critical than ever. In keeping with our commitment to serve our members and their needs, we want to hear from you.
Connect with us here and tell us what’s on your mind. In the meantime, we, the community of Team Visible, will continue to strive to provide you with the best possible service. That is our promise.
** To learn more about our service, please visit Visible.com