means that if you have a higher fare class, have a complex itinerary, have status (e.g. gold or platinum), have checked in early, or are a frequent flier
The United Story Isn’t About Customer Service. It’s About Class Warfare.
Paul Constant
787107

A complex itinerary doesn’t jive with class warfare criticism. Neither does early check-in. And given the propensity of business travelers to have higher fare tickets, status, or be a frequent flier — it seems targeting passengers is less about class warfare and more about doing the least damage possible while maintaining some semblance of objectivity.

Show your support

Clapping shows how much you appreciated A Voiceless Nation’s story.