VoxproVoxpro Studios Podcast: CX and the Philippines — Everything You Need to KnowWhen companies are selecting a location in which to base their customer experience operations, one country that is always high on the list…Aug 10, 2018Aug 10, 2018
VoxproCX & Conversational Commerce — Reaching a Sweet Spot in CX Through Blended AIIn an increasing digitalized world, consumers are expecting interactions via all communication levels and platforms such as personalized…Aug 9, 2018Aug 9, 2018
VoxproMillennial at Work — Dealing with setbacksIf you’ve been reading the previous entries in this blog (here and here), you’ll notice that a common thread is emerging: the path to…Jul 4, 2018Jul 4, 2018
VoxproStrava — Leveraging the Power of IoT and Big DataIn the words of Dan Kiely, Voxpro Co-Founder and CEO, we’re on the verge of the next paradigm shift in customer experience: it’s called The…Jul 3, 2018Jul 3, 2018
VoxproHow Airbnb rebuilt my trust in online platformsIn 2008 Emmanuel Marill and his wife were planning a trip to New York and decided to book accommodation through a peer-to-peer platform…Jul 2, 2018Jul 2, 2018
VoxproMillennial at Work: Transitioning into the WorkplaceAs graduation season draws to a close and students leave college in their rear view mirrors to make their first steps into the job market…Jun 30, 2018Jun 30, 2018
VoxproWhy I left Apple to help build a SaaS StartUpBrian Boroff left Apple to build the customer experience operations of Asana — a fast-growing SaaS company with a product that helps teams…Jun 29, 2018Jun 29, 2018
VoxproLinda Kiely: How to Successfully Grow a Global BusinessAs Co-Founder of Voxpro, Ireland’s largest international provider of customer experience and technical support, I have learned a thing or…Jun 28, 2018Jun 28, 2018
VoxproWhat’s the secret to having the most satisfied customer?Just think about your own experience when phoning a customer support helpline. Have you ever contacted your bank, an online shopping…Jun 27, 2018Jun 27, 2018
VoxproCustomer Service: The specialization is growing each dayA few years ago, saying “I work in customer support” would not have been viewed as the successful career path but now something seems to…Jun 26, 2018Jun 26, 2018