7 ways leaders cripple their organization by destroying trust

Or how to avoid this from happening

Willem-Jan Ageling
4 min readMay 5, 2024

Trust is an essential element of your organizational culture. Trust allows people to think outside the box, welcome different opinions and take risks. It is the cornerstone of the learning culture of effective organizations.

You’d think everyone understands the importance of trust. But if that is the case, why is it, that so many leaders show behavior that destroys trust? Here are 7 ways leaders destroy trust, crippling their organization. Which of these impact you?

1. The HIPPO effect

The HIPPO effect is an organizational culture element where the highest-paid person’s opinion is more valuable than other peoples’ opinions. They may even be considered more valuable than facts that show the contrary.

It is effectively saying that your opinion doesn’t matter unless you are the top dog in the room. People below a certain rank are deemed to have no interesting opinions or input. As a result, people will not challenge their leaders and carry out their wishes without question. Critical thinking is frowned upon. The organization doesn’t trust their people.

2. Shoot the messenger

The bringer of bad news is being punished for doing so. This is revealing in multiple ways. Firstly, the leaders assume that it is possible to take every scenario into account. They ignore the…

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Willem-Jan Ageling

https://ageling.substack.com Writer, editor, founder of Serious Scrum. I love writing about maximizing value.