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Workers say they were discouraged from speaking up when they found flaws in the company’s policies

Content moderators work at a Facebook office in Austin, Texas.
Content moderators work at a Facebook office in Austin, Texas.
Content moderators work at a Facebook office in Austin, Texas. Photo: Ilana Panich-Linsman/The Washington Post/Getty Images

We know by now that moderating Facebook is a nightmare. We know that developing and enforcing a consistent set of rules across 2 billion users across nearly 200 countries is nigh impossible. We know that Facebook outsources the majority of the thankless task to ill-compensated contractors, who often work under mentally and psychologically grueling conditions.

But this week, three people who have worked as contract moderators for Facebook — two former, and one current — raised an important point that I don’t think has received quite as much attention. …

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Will Oremus

Senior Writer, OneZero, at Medium

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