But on this occasion we’ve taken consistency too far. We’ve stamped out the differences, removed the affordance and made a dishonest interface. Consistency is not about making different things the same. It’s about making the same things the same.
So the next time you call someone’s job easy — or tell an employee to go pick some low-hanging fruit — stop yourself. Respect the work that you’ve never done before. Remind yourself that other people’s jobs aren’t so simple. Results rarely come without effort. If momentum and experience is on your side, what is hard can masquerade as easy, but never forget that not having done something before doesn’t make it easy. It usually makes it hard.