Prof. Mark Brown – Medium

Prof. Mark Brown

Prof. Mark Brown

Build trust by exploring assumptions

An insightful way to generate credibility and trust with clients is to genuinely understand the assumptions they make about their work and…

2 min readOct 31, 2018

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Build trust by exploring assumptions

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Prof. Mark Brown

Be influential: state with confidence

‘Stating’ is about going directly to the point or request, without explanation or details beforehand. Many people struggle with this…

2 min readOct 25, 2018

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Be influential: state with confidence

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Prof. Mark Brown

Questions that change the game

Sometimes we focus so much on finding ‘the right answer’ that we forget the power of asking the right question.

2 min readOct 25, 2018

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Questions that change the game

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Prof. Mark Brown

The Authority Pitfall

Using authority to influence others may seem quick and productive, but there is a price to pay for relying on this approach.

2 min readOct 25, 2018

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The Authority Pitfall

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Prof. Mark Brown

Understand their challenges to build trust

A meaningful way to build trust with your clients and customers is to understand the obstacles they face in achieving their objectives.

2 min readSep 19, 2018

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Understand their challenges to build trust

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Prof. Mark Brown

“Why is that goal important to you?”

An impactful way to build trust with clients is to understand why their objectives are important to them.

2 min readSep 12, 2018

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“Why is that goal important to you?”

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Prof. Mark Brown

Win trust by understanding goals

A key step in building trust with clients is to genuinely understand their objectives.

2 min readSep 5, 2018

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Win trust by understanding goals

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Prof. Mark Brown

Understand the client’s ‘language’

A key way to build trust with clients and customers is to understand how they think about and discuss their work.

2 min readAug 29, 2018

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Understand the client’s ‘language’

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Prof. Mark Brown

Curiosity can build credibility

A fruitful way to build credibility with clients is to show curiosity about their roles. Make an effort to truly understand what they do…

2 min readAug 22, 2018

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Curiosity can build credibility

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Prof. Mark Brown

Keep learning and stay relevant

“You don’t learn to walk by following rules. You learn by doing, and by falling over.”

2 min readAug 15, 2018

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Keep learning and stay relevant

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Prof. Mark Brown

Prof. Mark Brown

Prof. Mark Brown MBA is a leadership educator & author based in Lisbon, Portugal. He likes to swim and play the piano, but not at the same time #empathyatwork

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