Prof. Mark BrownBuild trust by exploring assumptionsAn insightful way to generate credibility and trust with clients is to genuinely understand the assumptions they make about their work and…Oct 31, 2018Oct 31, 2018
Prof. Mark BrownBe influential: state with confidence‘Stating’ is about going directly to the point or request, without explanation or details beforehand. Many people struggle with this…Oct 25, 2018Oct 25, 2018
Prof. Mark BrownQuestions that change the gameSometimes we focus so much on finding ‘the right answer’ that we forget the power of asking the right question.Oct 25, 2018Oct 25, 2018
Prof. Mark BrownThe Authority PitfallUsing authority to influence others may seem quick and productive, but there is a price to pay for relying on this approach.Oct 25, 2018Oct 25, 2018
Prof. Mark BrownUnderstand their challenges to build trustA meaningful way to build trust with your clients and customers is to understand the obstacles they face in achieving their objectives.Sep 19, 2018Sep 19, 2018
Prof. Mark Brown“Why is that goal important to you?”An impactful way to build trust with clients is to understand why their objectives are important to them.Sep 12, 2018Sep 12, 2018
Prof. Mark BrownWin trust by understanding goalsA key step in building trust with clients is to genuinely understand their objectives.Sep 5, 2018Sep 5, 2018
Prof. Mark BrownUnderstand the client’s ‘language’A key way to build trust with clients and customers is to understand how they think about and discuss their work.Aug 29, 2018Aug 29, 2018
Prof. Mark BrownCuriosity can build credibilityA fruitful way to build credibility with clients is to show curiosity about their roles. Make an effort to truly understand what they do…Aug 22, 2018Aug 22, 2018
Prof. Mark BrownKeep learning and stay relevant“You don’t learn to walk by following rules. You learn by doing, and by falling over.”Aug 15, 2018Aug 15, 2018