Arrogance and ADHD will lead to…
I love Google, but lately, not so much.
I think arrogance is starting to get in the way of success. Sure, they have many successful products, and I use many of them, but, they seem to always follow the same theme, “We are Google, trust us, we know what we are doing”. It would be nice if they would publish updates to their products, or give a road map instead of releasing updates and you have to guess what’s new.
For example, I have 3 Google Homes, which work pretty well, but they have so much more potential. I know Google is working on making them better, but who know how? Are they working on important features, or are they spending their time making cute Easter Eggs?
Why don’t they set up a forum so that customers can suggest feedback, vote on what they really want, beta test new features, and interact with Google to make the product better? I’ve seen other companies do this, and it works really well.
Sure, Google does have a process for getting feedback, but it seems like a black hole. Suggestions go in, but nothing comes out.
I think Google is suffering from a nasty case of ADHD. They introduce a cool new product with lots of fanfare, spend tons of money developing it, and then drop it. Examples, Google Glass, Project ARA and so many others.
Can anyone tell me what their Messaging strategy is? Do they even HAVE a strategy? Hangouts, Android Messaging, Allo, Duo? I’m sure I’m missing one, and next week there will be something completely new anyway. Oh yeah, I just heard something called Meet. I don’t know much about it. I don’t CARE much about it because it’s probably going to just die anyway. Do you know how hard it is to get non tech friends and family to change messaging apps? They started ignoring me a few apps ago.
Come on Google! Put some heavy dosage of Ritalin in your water supply and focus!