Strongly worded article from very opinionated UX Designer

I have been involved in the UX scene for about 4 years now and in that time I have read many books, seen many presentations, attended many workshops and conferences, but above all read countless articles and discussion threads about the subject, and associated topics. Those being UI, UX, CX, Product Design, Product Management, Processes and others that I barely even remember now.

Yet I have never written anything about it. I talk about UX/CX a lot, but never made a post or wrote an article or any such things. While reading this article today by @Laurelnatale, I started thinking about why it was that I have never written anything about it.

  • Was I just not a writer?
  • Did I just not have anything to say about it?
  • Did I just think that I did not know enough about the subject to write something meaningful and enlightening about it?
  • Did I just have so much to say that I could never fit it into one post?
  • Did I just think that some of the things said about UI/UX did not merit a response or even a thought because upon reading them I thought “Golly jee I wonder what made them come to that conclusion”(Paraphrased due to strong language)

The answer is a little bit of all of the above.

So why this post? Because I want to rant. I want to rant because people have such strong opinions about whatever their position is that they seem to forget one simple and basic fact about what we do as designers:

We solve problems for people.

And as such, there is no one right answer. There is no one right way of doing things and no single principle that is written in stone. And that is because the people that we solve these problems for are people with more diversity between them than there are pixels on macbook retina display.

So please keep that in mind the next time you are writing a strongly opinionated post or article or response.