Learning From Uber and Lyft: The Case for Passenger Experience in Transit

Public transport has the opportunity to change the game and reverse the declining ridership occurring nationwide.

Yann Leriche
Jun 11 · 10 min read

Time saving: a key driver in the choice of travel mode

Time saving does not fully explain the choices people make

TNC users pay for a better passenger experience

Turning wasted time into productive time on transit

Transit has the opportunity to improve passenger experience and boost its attractiveness

Nassau Inter-County Express (NICE) paratransit service: percentage of satisfied riders

The secret sauce: Adopting the passenger point of view and rigorously executing proven programs

Yann Leriche

Written by

CEO, Transdev North America