Zbooni FAQ’s

Saad from Zbooni
Nov 21, 2017 · 3 min read

Today, social interactions with your customer are the norm. You talk to your customers on WhatsApp for example, but why not let them pay and “checkout” over WhatsApp. Zbooni was made just for that.

1. What is Zbooni?

A simple invoicing tool that allows you to create order/payment links that you can share with customers for a fast and safe checkout experience.

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Create, Share, Get Paid.

2. Where is Zbooni based?

Zbooni is a Dubai based company with operations in U.A.E, KSA, Lebanon, and Jordan.

3. What are some Zbooni features?

Zbooni’s features include an easy-to-share product catalogue as well as an easy to use payment tool.

4. How can I manage my business through the Zbooni App?

You can share products, accept card payments and keep track of orders.

5. How many users does Zbooni have?

There are thousands of merchants using Zbooni in the Middle East and all over the world. We have merchants in 40 unique countries.

6. How much does it cost to use Zbooni?

Zbooni charges a 3.5% processing fee to help manage payment.

7. Do I need a trade license?

You are not required to have a trade license use Zbooni.

8. Is Zbooni safe?

Zbooni prioritizes security with end-to-end encryption and is designed to keep your data extremely safe from any 3rd party.

9. Is my data shared with anyone?

Zbooni will NEVER share your private information or data with any 3rd party for any commercial or none commercial purposes.

10. How do I setup an account?

First download the Zbooni app for iOS or Android. From there, you can create a new account and be up and running in minutes. You’ll need to add information about you and your business including an address to start

11. Does my customer need the Zbooni App?

NO! The app is for businesses to use only. Your customer will receive a link from you to pay through a secure mobile browser, or they can visit your web store if you share a link with them. They can pay by Visa/MasterCard — no app needed.

12. So are you a payment gateway?

Zbooni is an e-marketplace. That means we help facilitate your sales and allow you to transact online, but we don’t process the payment as a gateway. We partner with leading payment gateways that manage the payment processing depending which market and type of transaction fits best. We deal with all that headache so you don’t have to. We work with PayFort, PayTabs, Stripe, Square and more.

13. What do you mean by customers pay through WhatsApp?

When you use Zbooni to create an order, a payment link will be generated for the amount requested from your customer. You share that link on WhatsApp (or anywhere else you like) and your customer clicks that link and is prompted to confirm the order and pay.

14. Do you integrate with my website or app?

No, we do not offer our service outside of our app. If you want to accept payments on your own website or in your app, you will need to have your own payment gateway. We can only support transactions that occur in our app.

15. Do you manage delivery too?

No, we leave that to each merchant.

16. How do I get more customers?

After adding products, post your store or product link on your social media pages (Instagram bio or on your Facebook Page). You can also share that store over WhatsApp or Messenger. Customers can then simply click, order & pay!

17. How do I get my money?

When a customer pays, the amount will be added to your Zbooni wallet. The money will then be transferred to the registered bank account once you request a release.

18. How long will it take for the money to reach my account?

It may take up to 3 business working days for the amount to be reflected in your bank account.

19. How will I keep track of orders?

Once an order has been placed on your store, you and your customer will receive a order confirmation/receipt by emai. You will also be notified on the app on your phone.

20. Can I see any analyticts about my store?

Zbooni will send you a detailed monthly report for your store.

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