Cross-Platform Play Currently Disabled: Troubleshooting Guide for Fortnite on Xbox
If you are encountering the error message “Cross-Platform Play Currently Disabled” while trying to play Fortnite on your Xbox, there are several steps you can take to resolve this issue.
Here’s a comprehensive guide to help you troubleshoot and enable cross-platform play.
1. Check Account Settings
One of the primary reasons for this error is related to the account settings, particularly for child accounts.
- Child Accounts: If the account is a child account, cross-platform play might be disabled by default.
- You cannot enable it directly if the account is set up as a child account. However, you can adjust the settings to allow more freedom.
2. Adjust Xbox Live Privacy and Online Safety Settings
To enable cross-platform play, you need to adjust the privacy and online safety settings on your Xbox.
- Go to Settings: Navigate to the settings menu on your Xbox.
- Online Safety and Family: Select “Online safety and family” and then “Xbox privacy.”
- View Details and Customize: Choose “View details and customize” under the privacy settings.
- Communication and Multiplayer: Scroll down to “Communication and multiplayer” and ensure that the following options are set to “Allow”:
- You can play with people outside of Xbox Live
- You can communicate outside of Xbox Live with voice and text
3. Reset Settings and Restart Console
Sometimes, resetting the settings and restarting the console can resolve the issue.
- Hard Reset: Turn off your Xbox, unplug all cables, hold the power button until any remaining power is drained, then plug everything back in and turn it on
- Clear Cache: Go to settings, select “System,” find “Storage,” and choose “Clear local save games.” Restart your console after clearing the cache
4. Network Changes
Changing your network settings might also help.
- Switch Network: If you are using a wired connection, try switching to a Wi-Fi connection or vice versa.
Alternatively, use a mobile hotspot to connect your Xbox
5. Temporary Fixes
Some users have reported success with temporary fixes:
- Ready Up Last in Lobby: If you are in a squad, try being the last to ready up in the lobby. This sometimes bypasses the error
- Sign In and Out: When prompted to sign in, click “Add new” until you see the Fortnite screen change, then press the B button to go back to Fortnite and try again
6. Check for Updates and Server Issues
Ensure that there are no ongoing server issues or updates that might be causing the problem.
- Epic Games Updates: Sometimes, Epic Games may temporarily disable cross-platform play due to bugs or maintenance.
- Check the official Epic Games support pages or social media for updates
Conclusion
The “Cross-Platform Play Currently Disabled” error on Xbox can often be resolved by adjusting the privacy and online safety settings, ensuring that the account is not restricted, and trying some temporary fixes.
If the issue persists, it may be worth checking for any server-side issues or updates from Epic Games.
By following these steps, you should be able to enable cross-platform play and enjoy Fortnite with friends across different platforms.
Citations:
[2] https://www.youtube.com/watch?v=vIz6N2oQCnM
[3] https://www.youtube.com/watch?v=WZLkEfQOlcE
[4] https://www.reddit.com/r/FortNiteBR/comments/1dr32t0/crossplatform_play_currently_disabled/
[7] https://www.youtube.com/watch?v=1M0qg5YOzeM
[8] https://www.ubisoft.com/en-gb/help/xdefiant/gameplay/article/crossplay-in-xdefiant/000107885