Photo by Bence Balla-Schottner

Indian parents try to teach you values as you grow up. I italicized values because some of them are questionable – as you might have already realised well into adulthood. In Thoothukudi, along with these values, they also ingrain you with something very specific about a multinational business run by…


I don’t think anybody logs into their personal email inbox these days. I look at my Gmail account once or twice a week, and I hit the close button after glancing through just a couple of emails.

While a majority of my work related communication happens over email, I dread…


Photo by Pascal Swier

We started using Workplace at Freshdesk a week or so ago, and since then, engagement has been through the roof. …


When we started working on the Freshdesk blog about two years ago, we had one goal: to make it a place where people can find unique and interesting content on customer service and engagement. …


I’d be ashamed of my 2011 deck. 2013 is okay. 2015 is pretty cool, I guess.

I’m not a designer, I can’t stand Photoshop. I’m not an artist, I don’t draw everyday. But a lot of people come to me when they want to get their slide decks done. …


Some ATMs are just more usable than others. Photo by Oliver Hiltbrunner.

Good ATMs show you what direction a card needs to be inserted in.
Bad ATMs don’t. They make a terrible first impression on newbies.

Good ATMs explicitly let you know that you can insert your card.
Bad ATMs just display a splash screen that doesn’t convey anything. …


Ian Photography, Flickr

Some time in our lives, all of us meet a certain someone.

Someone who pays you a ton of extra attention.
Someone who likes calling you by your name more than anyone else. Someone who thinks you’re the smartest, most adventurous kid in town. Someone who thinks you’ll go places.
Someone who…


Girish Koundinya, Mobile Development at Freshdesk

Say hello to Girish Koundinya.

Girish has been with Freshdesk for close to two years, and has been working on our official Android and iOS apps since the first version. …


Aishwarya Hariharan, Marketing at Freshdesk

Say hello to Aishwarya Hariharan.

Aishwarya belongs to the Marketing Team at Freshdesk, which owns the content on everything between the website, the official blog, product documentation and emailers. …


… than we are, today. Before you pass judgement, you need to understand that this is how we’ve grown up, and it’s hard for us to change, but that doesn’t stop us from yearning for something better.

Their friends were less than an hour away

I firmly believe keeping in…

Shankar Ganesh

I care about tech, UX and equality. That’s all. Oh, and my health.

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