A few frictions and slight pain points discovered after a quick test made by a certain city Airbnb host meetup participants.
The research I conducted with 10 participants took place in May 2017. All the participants have been using Airbnb for 1–3 years and all of them had stalking, non-formulated, uncomfortable issues with the desktop surface.
Fictional test to-do-s:
1.Log into Airbnb / desktop surface
2. Check your messages, because you have to answer a few guests you are going to host next month.
3. Check your upcoming reservations because you want to keep them in mind, not only in your calendar.
4. Write to your guests arriving tomorrow : send them customized directions how to get to the apartment from the airport.
Step 2: ( checking messages )
All the 10 users shared the opinion that the messages container should deploy a “more recent-centered” ranking: 7 of them would have liked to see the “unanswered- reservation” category messages first, 3 of them would highlight the “generally unanswered” most recent messages on the top of the list.
Following the testers’s recommendations I made the alternations below:
Step 3. Checking upcoming reservations
The testers usually expect the most urgent or most actual reservations to find in this list…
.„Why do we have the out-of-date reservations on the top of the list?” - ( The test date was 25 May, but the among the upcoming reservations they could see reservations that didn’t even materialized and reservations declined in April or earlier. )
„Why do they make me perplexed with wanting me know about the expired and declined reservations? I want to keep in mind the upcoming ones.”
Half of the testers would double the header menu of this window
The other half of the testers recommended that the reservations should be filtered by simply clicking on the status: ( declined- accepted- canceled )
To get to the surface where the users can really see their upcoming reservations, they have to click on the dashboard menu row.
6 from the 10 users filed demands with this surface too:
Step 4. — sending a message to the next guest who is going to check in the apartment tomorrow
„Why cannot we see the saved messages in the header of the message container?”