GreginAuthentic DiscourseSo You Know You Need To Measure It, Now What?In my last post, “{insert title and link here}” we discussed the importance of measuring services to allow us to effectively manage them…Feb 11, 2015Feb 11, 2015
GreginAuthentic DiscourseMeasuring Effectiveness Utilizing ITIL/ITSM Best PracticesIf you can’t measure it, you can’t manage it. This is a core concept that is held by virtually every best practice and framework in IT (and…Jan 17, 2015Jan 17, 2015