May 4, 2022Want engagement and loyalty? Put value and authenticity first.A different type of interaction design and what sociology, Erving Goffman, and symbolic interactionism can teach us. When I got my degree in Anthropology-Sociology, my mom and dad asked me repeatedly what I was going to do with that. I knew what I was going to do with it. I…Interaction Design5 min readInteraction Design5 min read
Jan 13, 2017Normalizing Deviant Views: Social Media’s New Role?Social media is an echo chamber. We can express views there that would not necessarily be immediately acceptable in face-to-face interactions, which are subject to more normalized social standards of morality, ethics etc. On social media, there is no threat of immediate rejection. Yes, there may be dissent, but there…Social Media1 min readSocial Media1 min read
Jan 10, 2017Mr. Trump, I’ve got a bone to pick with you.Dear President Elect Trump, — I suppose I should say congratulations, so, congratulations. Anyway, on to my reason for writing to you. I doubt you will care, but you’re causing me pain and a few minor panic attacks. Well I should say that you and your incoming administration are the culprits. I know it is…Healthcare5 min readHealthcare5 min read
Jun 13, 2016Invisible illness, a year offline and time for something else.Over the last 15 years I have gotten very comfortable with talking about something no one really likes talking about: poop. Yes, poop. Almost 15 years ago I was diagnosed with Crohn’s Disease, an autoimmune disease that, for me, affects my colon. Although I have had doctors and my doctor…Autoimmune Disease4 min readAutoimmune Disease4 min read
Published in I. M. H. O.·Jul 25, 2013Disruption is dangerous.Shiny, new and better doesn’t mean immediate adoption. — Atul Gawande makes a rather brilliant observation, framed in the context of healthcare. Adopting new behaviors sometimes defies logic and highlights humans irrationality. The “harder, faster, stronger, better” argument and solution is not enough to tempt people to change their behavior. …4 min read4 min read
Jul 11, 2013What bridges taught me. Lessons from #thebridgewalk — For nearly two years, I walked to work everyday across either the Manhattan or Brooklyn Bridges. It started with a bet and turned into a minor obsession and a lesson about the importance of introspection. New York City can be consuming. The buildings tower over you, the streets disappear into…2 min read2 min read
Jun 14, 2013Innovation comes from communities, not individuals. Out of curiosity one day, I looked at the Twitter bios of some of the heavy-hitters in the tech, advertising and media industries. It felt like almost every other one I looked at included “Chief Innovation Officer at [Blank].” At the time that seemed like a nifty title. In my…2 min read2 min read
Jun 5, 2013Keep it simple, stupid. Stop over thinking things; the world is simpler than you think. — Dieter Rams’ infamous design principles have rung in my head since I discovered them a little over five years ago, mostly this one: “Good design is a little design as possible.” How can you design anything or create anything when you are trying to create nothing? What I have learned…1 min read1 min read
