Einstein famously said, “Insanity is doing the same thing over and over again, and expecting different results.” I think we can all agree. Yet, how often do we abide by a ‘business as usual’ stance because that’s the way it’s always been done?

The reality is it’s tricky to break…

We’ve all been in this situation… A project or program has gone off the rails. Some tasks have too many cooks in the kitchen causing infighting and inertia. In other instances, critical activities and deliverables are falling through the cracks because there’s a lack of ownership. Overall, no one is…

I once worked with a satellite provider that wanted to win over cable subscribers. The problem? We didn’t know what those customers desired.

Understanding the Value of a CX Pathway

To get inside subscribers’ heads, we used interviews, installation ride-alongs, and focus groups to fuel the creation of a customer experience pathway. This is an illustrative diagram…

Credit: Shutterstock

Are you responsible for innovation within your company? Or, are you a consultant focused on helping clients be more innovative?

If you answered “yes” to either question, then you know how difficult it can be to generate a meaningful dialogue about business transformation. Fellow innovators, this post is for you…

Credits: Andre Popov, LDProd, Nattakorn Maneerat and Tzido Sun — Shutterstock

Sooner or later every executive is asked the question, “What’s your management style?” It’s a reasonable request from anyone trying to understand your leadership approach. Yet this seemingly simple question is not so easy to answer. While you’ve most likely managed teams, and done so successfully, it’s challenging to identify…

Amber Bezahler

Strategic operations expert specializing in growth and turnaround situations. Demystifying business transformation @ www.theinnovationframework.com

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