Scenario 2: Alexa senses a medical emergency and alerts the caregivers. Here we will explore the unhappy path and discuss how the conversation flows when the patient needs any kind of help and how the system intervenes. Case 1 : For times when the patient is not around the dispenser and needs help Case 2 : For cases where medication is extremely important, we can use ‘fear’ as a motivator. This should however be the least preferred option.

One of the most important aspects of good VUI design is to take advantage of known conversational principles. I will paste some excerpts from Cathy Pearl’s book “Designing Voice User Experiences” Principles of Conversational Experience The cooperative principle refers to the fact that listeners and speakers, in order to have a successful conversation, must…

The main reasons why people do not take medication are : They forget to take their medication. Lack of knowledge about their condition/medication. They get demotivated with their condition and lose hope. Let’s discuss each of these reasons in detail and brainstorm possible ‘trigger’ solutions. 1. Forgetting This is the most common…

My Product Name : Pill Pack Plus Specific market category : Smart Medication Dispenser with integrated Voice Assistant For : Elderly patients with chronic conditions , their Caregivers Who : (Patients who) need a little extra help in complying with their medication regime, (Caregivers who) want to personally care for…

In the past we have iterated through more than 1 ideas that we thought could add value in our problem space. Although, I am pretty convinced that building upon an existing model like that of Pill Pack and integrating an IOT dispenser with Voice would be a good solution to help patients with their medication adherence. However, here is the Idea + Criteria matrix chart that shows the rational behind the choice.

It is important to detail out the persona of the Smart pill dispenser before we dive into designing conversations. Depending on what and how the voice interacts with the patient, it would get a personality of its own. So it advisable for the designer to deliberately design one. Cathy Pearl…

In my previous post, I had outlined the concept and illustrated the use case scenarios. But it was based on 3 strong assumptions. Assumption 1 I assume that when patients have their medication sorted in pouches for each dose of the day, it makes it easy for them to adhere…

In order to evaluate my thesis work as I progress, here is a list of criteria. This would also help me in decision making as I iterate upon it. User Needs The ‘Job To Be Done’ here is “ To make sure that the patient takes their medication regularly”. …

In this blog I will detail out the most crucial aspect of my solution’s interaction flow. To recap the complete experience of the solution, here is the User Experience journey map. My focus area for deep dive is marked with green dotted block. To detail out the ‘Engage’ phase of…