The story of Frontier Flight 1631, April 26 2016
OK, so, going in I knew that Frontier is a budget airline. They have very low base ticket prices but charge fees for everything. Fees for checked bags, fees for carry-on bags, fees to select your seat, they even charge for soft drinks. And the seats are less comfortable than the ones on the city bus, they don’t even recline in coach.
But our flight from Orlando to LA on 4/26/16 was something to behold. I pretty much lost my mind as you’ll see below.
So even before I interacted with the Frontier gate crew I was cranky because it took us over an hour to get through security. (Our friends have TSA Pre-Check but Frontier refuses to print that on their boarding passes.)
And then the fun started.
This is about when we hit peak surrealism.
And then, 5h 40m later…
One of my tweets didn’t go through here… the Frontier baggage claim rep told us, TOLD US, that the bags were delayed because they were having trouble “finding the key to the cargo hatch.” I swear to God.
Oh I also want to point out that no one from any of those Frontier twitter accounts has responded to any of this, as of 12:30pm PST on 4/27. That’s some quality community management right there.