Embrace the Chatbot Revolution
PCMag
6021

Accessibility of chatbots is there for any everyone (including small businesses), so everyone should take the call to action seriously. Chatbots can serve as a starting point for adopting more complex machine learning. In this sense you want early and easy successes to point to and justify further investments.

Chatbots and virtual assistants. Naming seems quite arbitrary. Both involve stored intelligence designed to be assistive.

Great article!

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