AA: More than a few years ago now Mark Zuckerberg famously stated that privacy should no longer be considered a “a social norm.” Zuckerberg was right, at least at the time. But I think there’s a serious privacy backlash coming, I really don’t think the current age — where privacy can no longer be assumed, that it’s not the social norm — will survive the coming of the Internet of Things. As Cory Doctorow recently said, “We have reached peak indifference to surveillance.”
In a digital world, this is entirely wrong. If technology is a competitive advantage, investing in it should be rewarded. And if the addition of automation reduces the number of employees performing repetitive work, then the math looks even worse, because one must now divide a higher IT investment by fewer employees.