Ubiquity and consistency
I keep thinking about this post from Baldur Bjarnason, Over-engineering is under-engineering. It took me a while to get my head around what he was saying, but now that (I think) I understand it, I find it to be very astute.
Let’s take a single interface element, say, a dropdown menu. This is the example Laura uses in her article for 24 Ways called Accessibility Through Semantic HTML. You’ve got two choices, broadly speaking:
- Use the HTML
The advantage of the first choice is that it’s lightweight, it works everywhere, and the browser does all the hard work for you.
You don’t get complete control. Because the browser is doing the heavy lifting, you can’t craft the details of the dropdown to look identical on different browser/OS combinations.
This is the point that Baldur makes: no matter how much you over-engineer your own custom solution, there’ll always be something that falls between the cracks. So, ironically, the over-engineered solution — when compared to the simple under-engineered native browser solution — ends up being under-engineered.
Is it worth it? Rian Rietveld asks:
The answer, as ever, is it depends. It depends on your priorities. If your priority is having consistent control over the details, then foregoing native browser functionality in favour of scripting everything yourself aligns with your goals.
But I’m reminded of something that Eric often says:
The web does not value consistency. The web values ubiquity.
Ubiquity; universality; accessibility — however you want to label it, it’s what lies at the heart of the World Wide Web. It’s the idea that anyone should be able to access a resource, regardless of technical or personal constraints. It’s an admirable goal, and what’s even more admirable is that the web succeeds in this goal! But sometimes something’s gotta give, and that something is control. Rian again:
The days that a website must be pixel perfect and must look the same in every browser are over. There are so many devices these days, that an identical design for all is not doable. Or we must take a huge effort for custom form elements design.
I think Jake’s navigation transitions proposal is fascinating. What if there were a browser-native way to get more control over how page navigations happen? I reckon that would cover the justification of 90% of single page apps.
That’s a great way of examining these kinds of decisions and questioning how this tension could be resolved. If people are frustrated by the lack of control in browser-native navigations, let’s figure out a way to give them more control. If people are frustrated by the lack of styling for
select elements, maybe we should figure out a way of giving them more control over styling.
Hang on though. I feel like I’ve painted a divisive picture, like you have to make a choice between ubiquity or consistency. But the rather wonderful truth is that, on the web, you can have your cake and eat it. That’s what I was getting at with the three-step approach I describe in Resilient Web Design:
- Identify core functionality.
- Make that functionality available using the simplest possible technology.
- The user needs to select an item from a list of options.
- Use a
- The user needs to navigate to another page.
- Use an
aelement with an
The pushback I get from people in the control/consistency camp is that this sounds like more work. It kinda is. But honestly, in my experience, it’s not that much more work. Also, and I realise I’m contradicting the part where I said I’m lazy, but that’s why it’s called work. This is our job. It’s not about what we prefer; it’s about serving the needs of the people who use what we build.
Anyway, if I were to rephrase my three-step process in terms of under-engineering and over-engineering, it might look something like this:
- Start with user needs.
- Build an under-engineered solution — one that might not offer you much control, but that works for everyone.
- Layer on a more over-engineered solution — one that might not work for everyone, but that offers you more control.
Ubiquity, then consistency.
This was originally posted on my own site.